Ratings based on 997 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The place was poorly maintained, people shouted and made noise outside of the hotel during the whole night. It was stated that there is a complementary breakfast, but the staff said they just offer some cookies and that the coffee machine is broken.
Comment from Hotel Management
15 Jun 2024 by Hotel Management, Hotel Management
Dear Tal, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the noise disturbances that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Further, we are sorry for your experience with the breakfast choices and will use your remarks to improve the guest's expectations as we move ahead. Sorry for letting you down. Our housekeeping team is already at work to check the missed areas. We appreciate your patience and hope to have the opportunity to provide you with a better experience should you choose to stay with us again. Sincerely, Hotel Management
by A verified traveler
Posted 21 Apr 2024
Excellent
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 26 Feb 2024
It was ok
Comment from Hotel Management
27 Feb 2024 by Hotel Management, Hotel Management
Dear Marndena, We're glad to hear you found your stay at Extended Stay America satisfactory! Your feedback is valuable to us, and we're committed to continually improving our services to ensure a great experience for all our guests. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management
by A verified traveler
Posted 12 Feb 2024
by A verified traveler
Posted 28 Jan 2024 on Hotels
by A verified traveler
Posted 19 Jan 2024 on Hotels
by A verified traveler
Awful
Posted 15 Jan 2024 on HotelsVery outdated, would suggest making an effort in cleaning the outdoors and making it look somewhat welcome. We stayed 1-night and that was more than enough, the freeway is right next to it so if you’re planning to get some rest: FORGET IT! Please move on to another hotel.. would NOT recommend!!!
Comment from Hotel Management
16 Jan 2024 by Hotel Management , Hotel Management
Dear Lesli, We appreciate your feedback about your recent stay. We apologize for any disappointment with our outdoor areas' outdated appearance and cleanliness. Your comments are valuable, and we will work diligently to address these concerns and create a more welcoming atmosphere. We regret any inconvenience caused by the proximity to the freeway and understand the importance of a restful night. Your recommendation is taken seriously, and we will strive to improve. We appreciate your input and hope for the opportunity to provide a more satisfying experience should your travels bring you back our way.Sincerely,Hotel Management
by A verified traveler
Posted 24 Dec 2023 on Hotels
by A verified traveler
Posted 10 Dec 2023 on Hotels
