Ratings based on 488 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Clean , quiet and comfortable
That’s all I require so it was perfect
Comment from Hotel Management
14 May 2024 by Kylie, Hotel Management
Thanks so much for your review Gary. Glad you enjoyed your stay with us.
by A verified traveler
Posted 2 Apr 2024
Good for a stop over. Bathroom is a bit odd - the only sink is the kitchen/bathroom sink. Shower/toilet door is a semi frostered glass so no true privacy but this is no issues if away with family though. Decent sized rooms
Comment from Hotel Management
9 Apr 2024 by Kylie, Hotel Management
Thanks so much for your feedback!
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
9 Apr 2024 by Kylie, Hotel Management
3/5 you could give us something to work with here. What were your reasoning's to give this review? But we do thank you for taking the time to review us!
by A verified traveler
Posted 2 Feb 2024 on Wotif
Clean, tidy & welcoming room. Surroundings were pleasant & pool area well maintained.
Receptionist was very helpful & left a list of near by restaurants in the room for me. I had to go to my car to get change of clothes for the next days travel but could not open door with key. All staff had gone home it was after hours. Had to knock on neighbours door for help. He very kindly got it open for me but it took a while he said the locks were tricky.
Comment from Hotel Management
6 Mar 2024 by Kylie, Hotel Management
Thanks for your review Margaret! We appreciate your honesty. We recently had the weather strips replaced on the doors therefore making them slightly harder than normal to open, but we hope this won't deter you from staying again in the future.
by A verified traveler
Posted 1 Feb 2024
Property was a convenient stop for us. Arrived before reception closed but had to locate the receptionist - not difficult as she was on the property, but made us nervous! She was absolutely lovely. Gave us a terrific dinner suggestion (Grand Hotel Terminus) and suggested a visit to Raymond Island to see the Koala colony
Comment from Hotel Management
6 Mar 2024 by Kylie, Hotel Management
Thanks for your review Carol, as we are a self run motel we are often out on the motel grounds but never far away to assist you when required. Glad you enjoyed a delicious meal while you were in town.
by A verified traveler
Posted 12 Jan 2024 on Wotif
Just a great place to stay
Comment from Hotel Management
6 Mar 2024 by Kylie, Hotel Management
Thanks for your review Philip! Glad you enjoyed your stay.
by A verified traveler
Posted 1 Jan 2024 on Wotif
It was clean environment, and friendly staff.
Comment from Hotel Management
6 Jan 2024 by Kylie, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 29 Dec 2023
The place was great and is right in the heart of bairnsdale. A great experience overall
Comment from Hotel Management
6 Jan 2024 by Kylie, Hotel Management
Thank you Lionel!
by A verified traveler
Posted 25 Dec 2023 on Wotif
by A verified traveler
Posted 11 Dec 2023 on Hotels
