Ratings based on 15 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Mar 2021
by A verified traveler
Posted 19 Nov 2019 on Orbitz
Given the reviews of the BenMas, I expected something better. The rooms were quite small and very warm without a fan. Many of the outlets didn't work. The food was fair, but limited and the dining room & linens rather run down. Overall, the staff did not seem to be able to solve problems or provide solutions without being pressured to do so (not at all my experience in other Ethiopian hotels). The BenMas is affordable, but I will look for other hotel options the next time I'm in BD
Comment from Hotel Management
28 Nov 2019 by Dd, Hotel Management
Thank you for your compliment and we will correct the problem.
by A verified traveler
Posted 20 Aug 2019 on CheapTickets
Comment from Hotel Management
20 Aug 2019 by Wube, Hotel Management
Dear Sir,
Greeting from BenMas Hotel, Bahir Dar Ethiopia,
Thank you very much for choosing us from lots of options and we are quite pleased in serving you. Thank you once again for your precious time to write such constructive feedback that enable us filling the gaps and serving our guests professionally as well as friendly. I Hope to see you once again and we are trying our best to meet our customers needs.
Hospitality Regards,
Wubetu
by A verified traveler
Posted 15 Mar 2019
Very nice staff restaurant have a very elaborate menu food excellant and room ok but shower need sone minor repair to cirrect leak to floor if the room.
Comment from Hotel Management
15 Mar 2019 by Wube, Hotel Management
Dear Sir/Madam,
Greeting from BanMas Hotel,
Thank you very much for your precious time to give us such constructive feedback that enables us to have more eyes for such problems and to make our guests more convenient. I wish to see you here with us again and you will see the improvements as per your comments and I thank you million times for your feedback.
Hospitality Regards,
Wubetu
General Manger
by A verified traveler
Posted 10 Mar 2019
Frendly staff very helpful room comfortable and good breakfast selection
Comment from Hotel Management
11 Mar 2019 by Wubetu, Hotel Management
Dear Sir/Madam,
Greeting From BenMas Hotel, Bahir Dar Ethiopia,
Thank you very much of your review and I really appreciate for spending your golden time to gave us constructive and positive feed that enable our hotel to increase the traffic and I thank you once again for your review and I hope to come back again.
Hospitality Regards,
Wubetu/ General Manager
by A verified traveler from Atlanta, USA
Posted 3 Dec 2018
I liked the staff’s effort and care in making sure our stay was as respected and pleasurable as possible. The view is beautiful. Just a friendly environment all around.
Comment from Hotel Management
3 Dec 2018 by B, Hotel Management
THANKS
by A verified traveler
Posted 11 Nov 2018 on Hotels
In general, we enjoyed our stay at the Ben Mas Hotel, however, some things about it could have been improved. The staff was friendly and helpful, but many times people at the reception desk did not speak great English, and it was difficult to make our needs known.
There were water issues. Our room did not have hot water every day of our stay. Our friends had hot water only one day out of four, and one day they had no water in their room! If we filled the sink even partially full, when we drained the water, it poured out of the bottom of the s-pipe onto the floor. Fortunately there was a floor drain in the bathroom so the floor did not stay wet with a puddle.
Internet access was not 100% in the rooms or lobby! and was often slow to respond.
On the positive side, TV reception was good.
Comment from Hotel Management
21 Nov 2018 by be, Hotel Management
thank you your suggestion we will improve to the next time
Recommended
for Everyoneby A verified traveler from Cairo,Egypt
Nice hotel far from downtown or the center.
Posted 9 Dec 2017Checking in was smooth. our double bed room just what we expected. Breakfast buffet didn't have much selections. Staff attentiveness was appreciated. There was a little dispute in regards to our bill. The total on the receipt showed in the $$ amount instead in Birr the Ethiopia currency. I was happy when they corrected it.
Comment from Hotel Management
13 Dec 2017 by solomon, Hotel Management
thanks alot Hiba it is realy helpful for us .
we realy appricate your recomendation.
best regards
by A verified traveler
Friendly local hotel
Posted 9 Jul 2017 on HotelsFriendly staff. Slightly out of town. Room wasn't that clean. Breakfast was good.
by meagan
Eat next door
Posted 26 Dec 2016 on HotelsThe bathroom at any time manages to have 6 mosquitos inside of it. They couldn't find my reservation and did not give me the kind of room I booked (one with a balcony). And an employee lied to me 3 times when I got room service the second time. He lied to me about the price (added on 100 birr), when asked for a receipt he said he'd get one but comes back with no receipt and tell us he was wrong and the price is 245. Not true, couldn't be over 200. I thought bf had gotten a receipt but then tells me he never brought one. Not wanting to have to deal with this I drop it and eat what I ordered.
