Ratings based on 625 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The property is fantastic.
However we were originally put into a small box room at the rear of the hotel. After asking for an upgrade we were shown a much better room in The same category. This is confusing as the hotel was not full at all. Why were we not shown the good room to start with?
Also on check out, for a 4 night stay the hotel decided to add 90 euros service charge to our bill. Luckily I questioned this and had it removed , as we had tipped the waiters at every meal… I have never had such a charge added to my bill…
A fantastic hotel but a couple of issues left us disappointed.
by A verified traveler
Posted 14 Jun 2024
Had a fabulous time Would definitely recommend it and would definitely visit again
by A verified traveler
Posted 12 Jun 2024
Warning to others about undisclosed gratuities. At checkout, after a 2-day stay, They added a €36 service fee to my bill. They told me this was for the kitchen, bar, reception, housekeeping, etc. They never told me at check-in about this gratuity so I had been leaving gratuities in the room each day of my stay and also tipping the baggage handler. This was an additional fee on top of the city tax. I had never eaten at the hotel (although we were charged for breakfast we never ate). I feel like they should have disclosed these gratuities at the very beginning at check-in before we started tipping the staff. Also the shuttle service advertised for the hotel is not free but costs €2.50 per person each way and must be reserved 24 hours before.
Not very cheap or convenient so we simply walked out to the bus stop and took the bus. One evening for dinner we took a taxi to the center of town and it cost us over €50.
Otherwise the hotel was nice and clean and had good AC. Our goal was to see the city of Florence and not to hang out at the hotel. So we basically only slept there. From our window we could see that the pool and grounds looked nice and the reception lobby also looked nice but again we didn't spend very much time there. One of the few positives was that the parking was free.
Comment from Hotel Management
13 Jun 2024 by Villa Olmi Firenze, Hotel Management
Dear Angela,thank you very much for taking time to write your experience at Villa Olmi during your stay.We are very sorry about your dissatisfaction related to the service charge. It is a special tip for all the staff of the hotel who is at your disposal during your stay in hotel. Since last year, we received the new official amendment related to the possibility to introduce the tip in the room bill, as we have in other countries. This new information is presented at the check in time and it's reported in our Directory in the room.It's optional and it's possible to remove it or modify, as reported at the check out time. In reference to the breakfast, unfortunately it has been wrongly charged to your room. Even if we have promptly cancelled it, we are deeply sorry for the mistake.We thank you for your appreciation to the lobby and the room, even if you didn't have so much time during your stay.Laura SquarciottaFront Office Manager
by A verified traveler from Lake Forest
Posted 11 Jun 2024
Everything about this property exceeded my expectations. This was truly a great experience and would recommend it to anyone traveling to Florence or Tuscany.
by A verified traveler
Posted 15 May 2024
In all honesty, the service wasn’t wonderful and the room seemed more basic than what we expected but the property itself was stunning and we enjoyed the convenience of the shuttles into the city. The room was also cleaned well.
by A verified traveler
Posted 2 May 2024
Wonderful thank you
Comment from Hotel Management
5 Jun 2024 by Villa Olmi Firenze, Hotel Management
Dear Hannah,we thank you for your lovely review.We hope to welcome you in another time,Kindest RegardsLaura Squarciotta - Front Office Manager
by A verified traveler
Posted 2 May 2024
Such a special place, thank you so much
Comment from Hotel Management
5 Jun 2024 by Villa Olmi Firenze, Hotel Management
Dear Hannah,we thank you for your kindly review.It is a pleasure to hear you spent a nice time with us.Kindest RegardsLaura Squarciotta - Front Office Manager
by A verified traveler
Posted 16 Apr 2024
Amazing villa outside of the downtown core of Florence. My partner and I came to Italy to elope in the hills of Tuscany, and staying at the Villa Olmi was beyond perfect. The rooms were stunning, the staff were wonderful, and the quieter location was exactly what we needed after a busy trip across Europe. We will always have fond memories of the Villa Olmi and will definitely stay here again next time we’re in Florence!
Comment from Hotel Management
5 Jun 2024 by Villa Olmi Firenze, Hotel Management
Dear Michael,Greetings from Villa Olmi, we thank you for your kindly review.It is a pleasure to hear such nice words from you!We really hope to welcome you again at our hotel!Kindest RegardsLaura Squarciotta - Front Office Manager
by A verified traveler
Posted 10 Apr 2024
Aircon does not work.
Comment from Hotel Management
5 Jun 2024 by Villa Olmi Firenze, Hotel Management
Dear Karel,we thank you for your kindly review.We are very sorry for the inconvenience related to the air conditioning. We have had those days with high temperature and after 1 week, we had a very cold weekend, with the switch to the AC activated. Unfortunately, due to the environmental laws, we are obliged to switch to the AC by a specific date. We hope to have the opportunity to welcome you back at Villa Olmi.Sincerely,Laura Squarciotta - Front Office Manager
by A verified traveler
Posted 19 Mar 2024
Charming hotel property in Firenze. Recommended to us by friends that had stayed at the property before, we were equally pleased by our visit. The hotel provided a nice respite from the crowds of city center. We dined in the restaurant one evening and the food was superb and the staff was very attentive without being overbearing. We would not hesitate to stay a Villa Olmi again.
Comment from Hotel Management
10 Apr 2024 by Laura Squarciotta Front Office Manager, Hotel Management
Dear Mr Scott,Allow me first of all to apologize for the delay in my response and then to thank you for your kind words.Knowing that your stay was pleasant and relaxing fills us with pride and joy.We can't wait to welcome you again at Villa Olmi.Laura Squarciotta Front Office Manager
