Ratings based on 85 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jul 2023
by A verified traveler
Posted 24 May 2023
- Friendly staff
- Freedom Land, Tour & Cultural Show were thr best!!!!
- Place gives us nostalgic feeling, super great concept preserving historic houses
- Good beach
- Check in staff did not fully explain inclusions of our package as such we missed free boat ride
- Initial room - aircon not working
- “highway robbery” with water - not allowing guests to refill water bottles, room only had 1 set of water bottles —> we could have heat stroke!!!!
- Buffet breakfast spread wasnt good / enough
by A verified traveler
Posted 26 Apr 2023
Reception needs to inform guest of what the property has to offer and accomodate them well even if its early checkin and to provide comfortable reception when the room takes forever to be available due to their delay (super hot and humid with no fan or something to cool off while waiting). The location is a trek.
by A verified traveler
Posted 21 Apr 2023
They made us wait for 1 and a half hour in the sweltering heat. They kept saying the room was not ready when the check in was supposed to be 3 pm. They gave us the run around. They only let us into the casa when we started complaining to the manager. When we got into our room it was horrible, it was dark, old, bathroom wasn't clean, sink was clogged the furniture was sparse. The ride to our room was hot and bumpy in an old rusty jeep with hard seats. The place was a disappointment. The houses needed restoration. Once you go in the house, there was really nothing to see but empty shell with wood carvings. The houses were not really restored..we couldn't stimach sleeping in our casa which looked like a bodega wuth only a bed and a small night stand. We immediately looked for another hotel. Luckily we found Rancho Bernardo which was a few minutes away. Rancho Bernardo was a totally different place it was magical, staff treated us like royalty while Las Casas didn't care for our comfort. At Rancho we were greeted by the general manager herself and offered cool drinks, gave us a tour, etc. It was really a waste of time to vidit Las Casas. I know it's very popular with the locals but if you want to attract foreign tourist, you gotta inprove your accomodations , transport and retrain your staff in customer service. We won't be coming back to this place. Our tour was just tour of empty old houses. It was really a big disappointment
by A verified traveler
Posted 18 Apr 2023
FRONT DESK RESTROOM IS BROKEN. WATER IS DRAINING BLACK COLOR, NO WATER.
by A verified traveler
Posted 7 Apr 2023
Very nice place and the staff are all accommodating
by A verified traveler
Posted 2 Apr 2023
Excellent customer service! Everyone was very helpful and went above and beyond to make sure we have a comfortable and enjoyable stay there. I liked that they let us check in earlier as soon as our room was ready with no extra charge. Transportation around the place was great as there was a jeepney coming every 10 min to take you where you want to go. Place was really gorgeous and have lots of nice spots to take beautiful pictures at. Our room exceeded our expectations as it was in a really nice location close to all amenities and events (Paseo dela Escolta). It was also very clean and huge for 4 people. We all slept well during the night as our room was super quiet and the beds were comfortable.
There were only 2 restaurants that were open during our stay, which are Cusina ni Nanay Maria and La Bella Teodora, and we tried both for lunch and dinner. Food was okay in both, but really expensive especially for the quality and quantity you'll get. Customer service in both was fantastic, though. We did enjoy the live music at La Bella Teodora during dinner as the trio of performers they had were wonderful.
We also enjoyed the walking tour that we had before checking in. It was informative and fun and our tour guide was enthusiastic, knowledgeable and had a great sense of humor. We especially loved the traditional Filipino games that we played as part of the tour. We also enjoyed watching some events and performances such as the carabao race and cultural show which were all fun.
by A verified traveler from Kennesaw
Posted 25 Mar 2023
Staff are courteous and accommodating.
by A verified traveler
Posted 6 Mar 2023 on Hotels
by A verified traveler
Posted 7 Jan 2022 on Hotels
