Ratings based on 5 Verified Reviews
3.0 Room cleanliness
2.8 Service & staff
5.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2023 on Orbitz
This is a complete imposture. From the pictures online who are completely outdated to the location which is mostly inaccessible, maintenance that is inexistant, ac not working, reptiles, hard as rock beds, cracked chairs, no internet, no local phones( not even to call reception) restaurant is closed. I mean the list goes on and on, and on ...
by A verified traveler
Nice hotel
Posted 26 Aug 2019 on HotelsYou know this was a really nice hotel. It felt like heaven after the terrible bus ride to Bafoussam. The staff is so wonderful and I ended up having a great time with them. And the dining room is pretty cool with the paintings. I slept well there.
My negative criticisms were things that turned up again and again with nearly every hotel reservation I made in all of my time in Cameroon and so I can’t directly blame this hotel: you reserve a room and arrive late at night only to learn they gave your room away.
Then to put a cherry on top they give you the best room in the hotel to say sorry (so nice of them!) and then the next day they demand that you pay for the nicest room in the hotel and not the one you originally wanted (they gave away). Hahaha. It was all sorted for me but just hold your ground if it happens to you.
Comment from Hotel Management
30 Aug 2019 by The Reservation Team Manager, Hotel Management
Thank you for your feedback.
All our observation are taken into account. Thank you for letting us know.
by A verified traveler from London
Posted 7 May 2019
5 stars for excellent staff! Apart from that, everything else was disappointing in my experience. But I give a neutral rating in fairness to them as the property is undergoing renovations. I’ll probably stay there again under better circumstances. Kudos to the staff for facilitating me with my booking
Comment from Hotel Management
12 May 2019 by The Reservation Team Manager, Hotel Management
Dear Essoh,
Thank you for your feedback. We're working hard to improve the quality of our property.
Your satisfaction is our priority.
by A verified traveler
Posted 7 Apr 2023 on Hotels
by A verified traveler from Yaounde
Posted 29 Oct 2020
Personnels à revoir, surtout à la réception. Ne prennent pas compte les plaintes des clients.
Propriétaire / gérant est okay. C'est juste dommage soit obligé de l l'appeler pour des problèmes qui peuvent être gérer par le personnel.
Pas d eau chaude et pas de wifi pendant le sejour.
Comment from Hotel Management
2 Nov 2020 by Le Responsable des Réservations., Hotel Management
Cher Marcel,
Toutes nos excuses pour le désagrément que vous avez rencontre dans notre établissement. Vous observations sont prises en compte merci pour votre bonne compréhension.
