Ratings based on 986 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Great hotel with convenient access to the airport/trains to downtown Amsterdam
Comment from Hotel Management
7 Jun 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Heather,Thank you for such a positive review.We are thrilled to hear that you found the cleanliness of our rooms to be impeccable and the overall condition of ibis Schiphol Amsterdam Airport to meet your satisfaction. It is also gratifying to know that our service exceeded your expectations and that our room amenities contributed to your comfortable stay.Our team takes great pride in ensuring that every guest experiences the highest level of service and stays in a well-maintained environment. Your positive comments serve as an affirmation of the efforts we put into maintaining our standards.It would be our pleasure to have you return on another occasion. Very best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler from Fort Wayne
Posted 4 Jun 2024
Food and drinkis very expensive
Comment from Hotel Management
5 Jun 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Stephen, thank you for taking the time to share your experience with us.We pride ourselves on maintaining the highest standards of cleanliness, and we regret that on this occasion, we did not meet your, or our own, expectations. While we understand that our food and beverage offerings seemed costly, we strive to provide options that balance quality and price, including our buffet selection and convenient 24/7 take away shop in the lobby. Furthermore, our amenities are thoughtfully designed for comfort and utility, and we are sorry to hear that they did not meet your needs. We are continuously working on improving our guest experience and appreciate your comments regarding our hotel's condition. Our team is dedicated to ensuring that all our guests have a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler from Kaifan
Posted 3 Jun 2024
The view outside it's a relaxing if you don't feel want to go out. This is my 6th. times to stay at this hotel. But I'm disappointed of the hotel. 1- Internet: It used to be excellent even if you are outside at smoking area. But now hard to connect if you are few steps outside the hotel it's very week even in my room.2- They used to have free coffee at the lobby area now you have to pay 2 euros for small cup. My family came few months ago and they told me coffee it's not free. So, I brought with me my own coffee from home I only took kettle from reception, bought milk from Schiphol airport plaza and took sugar from the lobby area (Luckily they didn't charge me for the sugar hehe) make sure to bring your own coffee. Even when they gave me kettle was inside a bag of tea they don't even bother to check if the kettle clean from inside before they give it to another guest. If someone staying 1 night it's ok don't give him/her any thing. But if someone staying 7 days you should give them at least free bottle of water or chocolate.
Comment from Hotel Management
4 Jun 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Jamal,Thank you for taking the time to review your stay.We're delighted to hear that the view outside continues to offer a relaxing atmosphere for your stays with us.However, we regret to hear about your recent challenges with internet connectivity and the changes regarding the complimentary coffee in the lobby. Furthermore, your comments on the kettle cleanliness and complimentary items have been noted with the utmost attention. While we do not provide minibars in the rooms, as indicated in our hotel information, we hope our other amenities were to your satisfaction.We are pleased to learn that you found our room cleanliness, hotel condition, and service to be satisfactory. Additionally, we're glad that the amenities within your room contributed positively to your experience. Our team strives to ensure a comfortable and enjoyable stay for all our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler from silver city
Posted 3 Jun 2024
The rooms were a good size and very comfortable for the price. The restaurants were excellent as were the friendly vibrant common areas. Staff were fun and helpful!
Comment from Hotel Management
4 Jun 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Jennifer,Thank you for such a positive review.We are delighted to know that the size and comfort of our rooms met your expectations and that you found them to be a great value. It's a pleasure to see that our dining options impressed you despite the current closure of certain areas. We strive to maintain vibrant common areas and are glad you enjoyed them.Our team at ibis Schiphol Amsterdam Airport takes pride in delivering excellent service, and your acknowledgment of their friendliness and helpfulness is much appreciated. We also note your satisfaction with the cleanliness of the rooms, the overall condition of our hotel, and the amenities we offer.It would be our pleasure to have you return on another occasion. Very best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 30 May 2024
We love how close the property is to the airport but it doesn't get a lot of noise from the traffic. We made good use of the free shuttle to the airport and loved how often it ran.
Comment from Hotel Management
1 Jun 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Kimberly,Thank you for such a positive review.We are thrilled to hear that our proximity to the airport and complimentary shuttle service contributed positively to your experience. Our team is dedicated to providing a tranquil environment, and we're glad that you appreciated the low noise levels during your stay.It is also gratifying to know that you found the cleanliness of our rooms and overall condition of ibis Schiphol Amsterdam Airport to your satisfaction. We take great pride in our service and amenities, and it's rewarding to see them acknowledged in your feedback.It would be our pleasure to have you return on another occasion. Very best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 30 May 2024
When I booked, the hotel description stated that the rooms had air conditioning, but this was not the case. Otherwise, everything was fine. Thank you
Comment from Hotel Management
1 Jun 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Carlos, thank you for taking the time to share your experience with us.We are delighted to know that the cleanliness of our rooms, the overall condition of the hotel, and the service provided by our dedicated team met your expectations and contributed to your satisfaction.However, we regret any inconvenience you might have experienced regarding the air conditioning in your room. While some of our rooms are equipped with air conditioning, we understand that this amenity is an important aspect of comfort, especially after a long journey. Please accept our apologies for any discomfort this may have caused. For future stays, we encourage guests to request a room with air conditioning when booking to ensure their needs are fully met.The availability of our room amenities is designed to cater to the diversified preferences of our guests, and we appreciate your understanding in this regard.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 29 May 2024
The staff in the restaurant was particularly helpful and friendly. Everything was super clean in the whole place. Beds super comfy, loved the flowers growing in the grass around the property. The airport shuttle was super helpful.
Comment from Hotel Management
1 Jun 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Malini,Thank you for such a positive review.We are delighted to hear that you found our team to be helpful and friendly, which is a testament to our commitment to service excellence. It's also rewarding to know that our dedication to cleanliness met your expectations and contributed to a comfortable stay.The comfort of our Sweet Beds is often highlighted by our guests, and we're pleased they provided you with a restful night's sleep. We're also glad you enjoyed the greenery surrounding our property, as we strive to offer a serene environment for our guests.Your kind words about the convenience of our complimentary airport shuttle service are much appreciated. We understand the importance of hassle-free transportation for our travelers and are glad it enhanced your experience with us.It would be our pleasure to have you return on another occasion. Very best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler from Ocala
Posted 26 May 2024
Comment from Hotel Management
4 Jun 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Beste Catharine,Hartelijk dank voor deze uitstekende score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Tot weerziens.IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler from oxnard
Posted 26 May 2024
Clean
Comment from Hotel Management
27 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Raul,Thank you for such a great review.We are thrilled to know that you were satisfied with our room amenities. It's always rewarding for us to receive such positive feedback, as we strive to provide our guests with a comfortable and enjoyable experience.We look forward to a return visit from you in the future.Best wishes,IBIS SCHIPHOL AMSTERDAM AIRPORT
by A verified traveler
Posted 22 May 2024
Close to the airport was the big plus.
Comment from Hotel Management
23 May 2024 by IBIS SCHIPHOL AMSTERDAM AIRPORT, Hotel Management
Dear Walter, thank you for taking the time to share your experience with us.We are pleased to hear that our proximity to the airport was a highlight of your stay, ensuring a smooth connection for your travel plans.However, we regret to hear that aspects of room cleanliness and condition did not meet your expectations. Our team strives to provide well-maintained and comfortable accommodations, and we apologize if we fell short in this instance. Regarding the room amenities, we continuously work to offer facilities that add value to our guests' experience and are sorry if they did not align with your needs on this occasion. Please be assured that our guest feedback is taken seriously as it helps us to improve our services.We are heartened to note that you found our service to be satisfactory. Our staff is dedicated to providing attentive and friendly service to ensure our guests feel welcome and supported throughout their stay.We hope to have the opportunity to welcome you back for a better experience in the future. Kind regards,IBIS SCHIPHOL AMSTERDAM AIRPORT
