Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Restaurant and bar in the hotel were completely torn apart. Inconvenient for us.
Comment from Hotel Management
5 Jun 2024 by e.jaeger, Hotel Management
Dear James,we are sorry to hear that the layout of our restaurant and bar was inconvenient for you. At Hotel Leonardo Heidelberg we strive to create a pleasant environment for our guests. Your feedback helps us to improve our services and make our guests' stay as pleasant as possible.We hope to welcome you back soon and provide you with an improved experience.Best regards,E. Jäger (Director)
by A verified traveler
Posted 25 May 2024
Very nice room and very comfortable bed. Service was good too. Our booking stated free parking included, however on arrival we were informed that it was subject to availability. Luckily we got a parking slot, but could have been a big hassle and disappointment otherwise after a very long trip. Should be clear upon booking. All in all, nice stay, would book again.
Comment from Hotel Management
5 Jun 2024 by e.jaeger, Hotel Management
Dear Olga,we are delighted to hear that both our facilities and our staff far exceeded your expectations. The central location of our Hotel Leonardo Heidelberg is indeed ideal for guests wishing to explore the local attractions. Thank you for sharing your positive experience with us.Yours sincerely,E. Jäger (Director)
by A verified traveler
Posted 15 May 2024
Bon séjour en famille
Comment from Hotel Management
17 May 2024 by Your Team from Leonardo Royal Hotel Baden-Baden, Hotel Management
Cher client,Nous sommes ravis d'apprendre que vous avez passé un bon séjour en famille au Leonardo Royal Hotel Baden-Baden. Votre satisfaction est notre plus grande récompense et nous espérons avoir l'occasion de vous accueillir à nouveau dans notre établissement.Meilleures salutations,Votre équipe du Leonardo Royal Hotel Baden-Baden.
by A verified traveler
Posted 26 Apr 2024
Property is renovating. My newly renovated room was nice aithe modern features. Location in walking distance to shops and restaurants. Staff very nice.
Comment from Hotel Management
27 Apr 2024 by Your Team from Leonardo Royal Hotel Baden-Baden, Hotel Management
Dear Michelle,It's delightful to hear your positive remarks regarding your stay at Hotel Leonardo Royal Baden-Baden. We're indeed in the process of renovation, aiming to enhance our guests' comfort and satisfaction. It brings us immense pleasure knowing that you appreciated your newly renovated room and its modern features.Our location is indeed strategic, allowing guests to enjoy the conveniences of nearby shops and restaurants. Moreover, our staff is our pride, and your kind words about them have been duly noted. We look forward to welcoming you again in the future for an even better experience.Best regards,
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
27 Feb 2024 by elmarjaeger, Hotel Management
Dear Andreas,thank you very much for visiting our house and for your positive feedback.I would like to use this opportunity to inform you about the renovation of our rooms, public area and of our pool-and sauna area from now on until the end July 2024.We are happy to know, that you enjoyed your stay with usand we are looking forward hosting you again in our house and in Baden-Baden and remain in the meantimewith best regards.Elmar Jäger (Director)
by A verified traveler
Posted 17 Feb 2024 on Travelocity
Comment from Hotel Management
22 Mar 2024 by Ihr Team vom Leonardo Royal Hotel Baden-Baden, Hotel Management
Lieber Phillip,vielen Dank, dass Sie Ihre positiven Erfahrungen mit uns teilen. Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt genossen haben, insbesondere das Frühstück und Ihr geräumiges Zimmer mit Balkon. Wir schätzen Ihr Feedback und freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen
by A verified traveler
Posted 12 Feb 2024 on Hotels
Great place to stay with interconnecting rooms for the family. Had room service and food was great. Also very welcoming to our large dog. Will stay here again.
Comment from Hotel Management
12 Feb 2024 by elmarjaeger, Hotel Management
Dear WB,thank you very much for visiting our house and for your excellent feedback.We are happy to know, that you enjoyed your stay with usand we are looking forward hosting you again in our house and in Baden-Baden and remain in the meantimewith best regards.Elmar Jäger (Director)
by A verified traveler
Posted 6 Jan 2024 on Hotels
Nice room big comfortable bed, staff friendly and helpful provided a cot for us. Good breakfast, only downside was the walls were very thin and there was a very noisy family next door that kept us awake until midnight
Comment from Hotel Management
9 Jan 2024 by elmarjaeger, Hotel Management
Dear Thomas,thank you very much for visiting our house and for your feedback.I am very sorry, that you were disturbed by the noise of a neighbor room.I would like to use this opportunity to inform you about the renovation of our rooms, public area and of our pool-and sauna area until the middle of may 2024.We are looking forward hosting you again in our house and in Baden-Baden and remain in the meantimewith best regards.Elmar Jäger (Director)
by A verified traveler
Average hotel
Posted 2 Jan 2024 on HotelsAverage hotel. Not enough car parking (can not park on street as previous reviewer said). Check in woman was not helpful. Please clean under the beds and chairs and sofas.
Comment from Hotel Management
8 Jan 2024 by elmarjaeger, Hotel Management
Dear Scott James,thank you very much for visiting our house and for your feedback.It supports us to recognize, where we have to improve.I would like to use this opportunity to inform you about the renovation of our rooms, public area and of our pool-and sauna area in the first half of the next year.We are looking forward hosting you again in our house and in Baden-Baden and remain in the meantimewith best regards.Elmar Jäger (Director)
by A verified traveler
Posted 10 Dec 2023
Great location to the Christmas market. Comfortable rooms. Great breakfast.
Comment from Hotel Management
12 Dec 2023 by elmarjaeger, Hotel Management
Dear Mike,thank you very much for visiting our house and for your excellent feedback.We are happy to know, that you enjoyed your stay with usand we are looking forward hosting you again in our house and in Baden-Baden and remain in the meantimewith best regards.Elmar Jäger (Director)
