Ratings based on 585 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Very good location.
Very friendly Staff: J S.Kaur and Mr.Sedjiu.
Nice atmosphere...
Very expensive breakfast 😭
Comment from Hotel Management
11 Jun 2024 by Michael Kain General Manager, Hotel Management
Dear Guest,Thank you for taking the time to provide us with your feedback about your stay. We are pleased to hear that you generally enjoyed your experience with us.I am delighted to read that you were impressed with the comfortable accommodations and found our staff, including Ms. Kaur and Mr. Sejdiu, to be very friendly and professional in their service.However, I regret to learn that our breakfast offering at 32 seemed too expensive to you.We would like to emphasize that in our pricing, we always strive to provide a balanced value proposition. Our breakfast buffet includes a very wide selection of high-quality, fresh ingredients. With this, we aim to enable our guests to have a perfect start to their day. Nevertheless, I appreciate your suggestion for a more affordable alternative, and I will gladly take this on board.Thank you again for taking the time to share your feedback with us. It is extremely helpful in allowing us to continuously improve our offering and best meet the needs and desires of our guests.I would be delighted to have the opportunity to welcome you back for a future stay. Please do not hesitate to reach out to me directly if you have any further suggestions or requests.Sincerely,Michael KainGeneral Manager
by A verified traveler from Sandy
Posted 29 May 2024
I love the hotel but this time no wash soap, no shampoo, and no remote control - when I asked about the VIP access upgrade and /or 20 Euro for meal or drinks, it was denied.
When I checked out, I was asked why I didn’t use it. This time - very disappointed about not fixing items within two nights.
Comment from Hotel Management
11 Jun 2024 by Michael Kain General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our Steigenberger Hotel. We are very disappointed to hear that you encountered some issues that did not meet our usual high standards.The fact that basic amenities such as soap, shampoo, and a remote control were missing from your room is unacceptable. We will be addressing this matter immediately to ensure it does not happen again.Furthermore, I regret that the issues you encountered were not resolved to your full satisfaction during your stay. This should have been handled more professionally, and I will be discussing this with our front desk team to improve our responsiveness to guest requests.I hope you will give us another opportunity to demonstrate our commitment to excellence. If there is anything I can do to make this up to you, please do not hesitate to reach out to me directly.Thank you again for bringing these problems to our attention. This is the only way we can continue to enhance our services and ensure a consistently wonderful experience for all our guests.Sincerely,Michael KainGeneral ManagerSteigenberger Hotel Bad Homburg
by A verified traveler
Posted 29 May 2024
Excellent dining room, nice bar area. Large rooms, reasonable prices. located in elegant suburb of Frankfurt with delightful surroundings and easy access to airport.
Comment from Hotel Management
11 Jun 2024 by Michael Kain General Manager, Hotel Management
Dear Guest,Thank you for taking the time to write such a positive review about your stay at our Steigenberger Hotel in Bad Homburg. We are delighted to hear that you were satisfied with so many aspects of your visit with us.Your feedback on our excellent dining room, nice bar area, large rooms, reasonable prices, and the hotel's ideal location in the elegant Frankfurt suburb with easy access to the airport is very valuable to me as the General Manager.Your positive comments reinforce our commitment to maintaining our high quality standards and continuously improving our offerings. I will promptly share your feedback with our entire team, as it provides great motivation for all of us.I very much look forward to welcoming you back on your next stay. Please continue to enjoy the full benefits of our hotel.Thank you again for your excellent review. It is the best confirmation of our work.Best regards,Michael KainGeneral Manager
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 1 Apr 2024
Blessed with a phenomenal location, but service wasn't as expected.
First, I would like to start off by saying that the Steigenberger Hotel resides at an excellent location. It is conveniently located next to the Kurpark and is within easy walking distance of the shopping district (Louisen Str). The ongoing challenge that we had during our stay was concerning the bathroom, specifically the availability of wash cloths. On the first night my wife and I each had one washcloth for use. We stayed in many other hotels and never had an issue with wash cloths. However, for the next several nights we only received one washcloth. When I brought this to the attention of the staff, I was informed that there were no washcloths available and was issued a much larger hand towel instead. Using a large hand towel in the shower is doable, but unacceptable for a hotel like the Steigenberger.
Asking the front desk for wash cloths and hearing there are none available is just really sad for a hotel the size of the Steigenberger. We shouldn't have to ask for that in the first place. It is a normal thing that a hotel provides towels, wash cloths for the guests, but not the Steigenberger. Over the course of our 11 night stay this reoccurring issue devolved into a series of episodes consisting of dirty washcloths being left in the bathroom. Finally, my wife who is German and had lived in Bad Homburg for years left a note in German for the housekeeping staff which made the situation somewhat
Comment from Hotel Management
4 Apr 2024 by Michael kain, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your kind words about the excellent location of Steigenberger Hotel, situated next to the Kurpark and within easy reach of the shopping district. However, we are truly sorry to hear about the challenges you experienced with the availability of washcloths during your stay.Please accept our sincere apologies for any inconvenience caused. Providing a comfortable and enjoyable experience for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. We understand that having an adequate supply of washcloths is a basic necessity, and we apologize for any frustration or inconvenience you experienced as a result.We have shared your concerns with our housekeeping team, and measures will be taken to address the issues you mentioned. Ensuring that our guests have a seamless and pleasant stay is our top priority, and we will work diligently to improve our service and communication in this area.We truly appreciate your feedback and want to assure you that your comments have been taken seriously. It is through feedback such as yours that we can identify areas for improvement and enhance the overall guest experience.We hope that you will consider staying with us again in the future, so that we may have the opportunity to provide you with the exceptional service that you rightfully expect from Steigenberger Hotel.Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention.Kind regards,Michael Kain General Manager
by A verified traveler
Posted 24 Mar 2024
Overall was good
Comment from Hotel Management
2 Apr 2024 by Michael Kain , Hotel Management
Dear Guest,thank you very much for the positive review! We were very pleased about it. We hope to welcome you again in the near future.With kind regardsMichael KainGeneral Manager
by A verified traveler from Sandy
Posted 18 Mar 2024
Lovely place
Comment from Hotel Management
18 Mar 2024 by Michael Kain , Hotel Management
Dear Guest,It warms our hearts to read your concise but delightful comment. The Steigenberger Hotel Bad Homburg team is committed to making every guest's experience a memorable one, and your words indicate we were successful in your case.We look forward to welcoming you back for another enjoyable stay.Best Regards,Michael KainGeneral Manager
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Michael Kain General Manager, Hotel Management
Sehr geehrter Gast,Es freut uns sehr, dass Sie Ihren Aufenthalt in unserem Steigenberger Hotel Bad Homburg genossen haben und Ihren Erwartungen entsprochen hat. Qualität und Vielfalt sind uns sehr wichtig, daher freuen wir uns umso mehr über Ihre positive Rückmeldung.Wir freuen uns bereits jetzt auf Ihren nächsten Besuch.Mit freundlichen GrüßenMichael KainGeneral Manager
by A verified traveler
Posted 10 Nov 2023
Comment from Hotel Management
2 Jan 2024 by Michael Kain , Hotel Management
Dear Guest,It is a pleasure to hear that your stay at the Steigenberger Hotel Bad Homburg was great for you! It is always our goal to fulfill a high level of satisfaction and it seems that we were successful in your case.We hope to welcome you back soon.Yours sincerely,Michael KainGeneral Manager
