Ratings based on 185 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2023
Great location
Comment from Hotel Management
26 Sep 2023 by Das Parkhotel Luise, Hotel Management
Vielen Dank, dass Sie sich für einen Aufenthalt bei uns entschieden haben. Wir danken Ihnen für Ihr Feedback.
by A verified traveler
Posted 21 Sep 2023
This hotel was lovely and our room was large and clean.
Parking was terrible. There is a loading/ off loading spot outside the front doors. We parked there to check in, and I asked about where to park. The front desk lady, was nice and handed me a map of a parking lot that was pretty far, it was two roads over and at the bottom of a large hill. When I drove there, that lot was mostly full as well.
When I got back to the hotel I saw that there was a parking garage under the hotel. I did not see anyone at the front desk to ask about it when I came back.
The next morning at check out, the new front desk lady asked me if I had parked in the garage so she could add that fee to the bill. I told her no, I was not informed of the parking garage and I would have loved to have used it.
One of the reasons I picked this hotel as it said there was easy parking. So, I am pretty disappointed in that.
I had my infant and all of here things that she requires to move around.
When I left the parking spot at the loading spot (which the check in lady said we could not park at over night) someone took my spot. When we left in the morning all the cars that were parked there “temporarily “ we’re still there including the car that took our spot.
I would have stayed there had I know no one was going to enforce the rules.
by A verified traveler
Posted 12 Aug 2023
We arrived around 9:30 pm after a 12 hour drive. Parking was a nightmare, found only one spot left and it was so narrow, I had to crawl out of the trunk to get out. Staff was unsympathetic and offered no options/alternatives thus I had to do it. I asked about street parking and their answer was that I had to figure it out myself. By time we arrived, restaurant was still open but closed for new orders. Asked for alternative dining in town, told me to look it up myself online, even though I explained to them I didn’t speak German. Room extremely dated, weeds growing on balcony between tiles, room and bathroom cleanliness questionable, beds very uncomfortable… and the list goes on. Online this place looks great, in person you can tell hay day was in the 80’s
Comment from Hotel Management
23 Aug 2023 by Parkhotel Luise, Hotel Management
Sehr geehrter Gast, wir bedanken uns, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten. Es tut uns leid, dass wir Ihre Erwartungen während Ihres Aufenthalts nicht ganz erfüllt haben. Das Hotel wurde vor ca. 40 Jahren in den Hang gebaut, somit entsprach die Tiefgarage dem damaligen Stand der PKW, die Parkplätze sind mit den immer größer werdenden Fahrzeugen leider nicht mitgewachsen. Oberhalb des gegenüber liegenden Kurparks in ca. 10 Minuten Entfernung sind öffentliche Parkplätze, die zwischen 19.00 Uhr und 9.30 Uhr kostenlos sind. die Öffnungszeiten unseres Restaurants sind von 18.00 Uhr bis 21.00 Uhr. Wenn Gäste später anreisen, können sie uns vorab über die Rezeption informieren und bekommen dann noch einen Imbiss. Es tut uns leid, dass Ihr Zimmer nicht Ihren Vorstellungen entsprochen hat. In unserem Haus werden stetig Renovierungen und Verbesserungen im Design und der Ausstattung vorgenommen, so dass der Standard gesteigert werden kann. Wir möchten uns nochmals entschuldigen, dass unser Personal so negativ aufgefallen ist. Bitte seien Sie versichert, dass wir hier intern Rücksprache halten und unser Personal intensiv schulen. Herzliche Grüße aus dem Schwarzwald. Bleiben Sie gesund. - Ihr Team vom Parkhotel Luise
by A verified traveler
Posted 29 Jul 2023
The location was great, the breakfast was nice but the same everyday over our 6 day stay. The facilities were somewhat limited and the parking lot was always full. Doing an early checkout posed a major problem - the hotel staff could be more flexible.
by A verified traveler
Perfect!
Posted 25 Jul 2023 on HotelsAmazing place! We stayed only one night and it was more than expected! A nice abd cozy place in the middle of the mountains.
by A verified traveler
Posted 16 Jul 2023 on Hotels
by A verified traveler
Posted 29 Apr 2023 on Hotels
by A verified traveler
Posted 23 Oct 2022 on Hotels
We were irritated during the check in, when the receptionist served a guest that
by A verified traveler
Posted 4 Sep 2022
Location and view is very nice!
by A verified traveler
Posted 22 Jul 2022 on Hotels
