Ratings based on 494 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
In each room there are lights on top of the headboards. They didn’t turn off!! I called the front desk and that nice young man couldn’t get them off either. The person he called was the opposite of helpful saying “no, you can’t turn them off. If she doesn’t like it, you can give her a different room.” Why on earth do you think it’s okay to rent a $200 room to someone knowing the lights don’t turn off?!? No warning or disclaimer. Nothing until midnight when I and the staff can’t figure it out.
Comment from Hotel Management
13 May 2024 by Shannon, Hotel Management
I would like to apologize again for your experience. I believe you may have misunderstood during our conversation as you departed the next morning. The quotes you shared, are not exactly true. We DO NOT believe it is "ok to rent a room...knowing the lights don't turn off". I did share that this event has happened once before in a DIFFERENT room. In that case, there was no way to turn them off when the switch no longer operates properly. The only fix, in that case, was to remove the entire headboard unit to disconnect the wires. That is why, I advised in the night to offer an upgraded room move at no cost. That being the only possible "fix" at that very moment. There was no way to offer a disclaimer or warning when we were unaware the issue would repeat itself. We also spoke of an upcoming stay where we can make up for the inconvenience. We completely understand that things like this can be very upsetting and hard to handle in the middle of the night with limited resources available.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
27 May 2024 by Dan, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
27 May 2024 by Dan, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 21 Apr 2024
No issues in any way
Comment from Hotel Management
13 May 2024 by Shannon, Hotel Management
Thank you for your share ! We appreciate you ! See you next time. ;)
by A verified traveler
Posted 20 Apr 2024
Clean, and well maintained.
Comment from Hotel Management
13 May 2024 by Shannon, Hotel Management
We appreciate your share and look forward to seeing you again.
by A verified traveler
Posted 15 Apr 2024
—
Comment from Hotel Management
27 May 2024 by Dan, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
27 May 2024 by Dan, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 17 Mar 2024
The staff was very nice and welcoming the room was clean bed was comfortable we had a great stay
Comment from Hotel Management
13 May 2024 by Shannon, Hotel Management
Thank you so much ! We are glad to hear you enjoyed your time with us. Sounds like we will meet again someday ;)
by A verified traveler
Posted 10 Mar 2024 on Hotels
Very clean and comfortable. Will stay here again!
by A verified traveler
Posted 25 Feb 2024
Our room was on the second floor and the elevator was very unsteady we got a room with a jetted tub it didn't drain on its own had to remove plug pulse black mold on the wall the pool was over crowded and hot tub was not very warm and all's we got was I will let maintenance know no way to try and make it right we all woke up sniffing and sneezing will not be going back
