Ratings based on 242 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brookfield
Posted 17 Apr 2024
Very professional and very friendly staff. Great area and location.
by A verified traveler
Posted 7 Apr 2024
Booked superior double room from Expedia. We were put into a room in the basement area (rooms were listed as in the 700s, and used paper signs and marker ink to lead the way). The problem was the room was exceedingly hot and felt damp, in April. We slept terribly on soft bed and with only a standing fan in the night but was not enough. It was colder outside but we couldn't open windows due to mosquitoes. Felt like an overflow room and strange given this felt very off peak season from the crowd.
Staff were all very friendly but restaurant wait staff were a little too forgetful, or maybe they didn't have the usual managers working due to Easter period? But needing to remind them about drinks and food made our meal with young kids a little more difficult and they were getting understandably restless.
The hotel overall looks great, looked clean and had we a different room we'd have likely enjoyed our stay much more.
by A verified traveler from Brookfield
Posted 6 Apr 2024
Very friendly and very professional staff. Thanks for the nice stay.
by A verified traveler
Posted 8 Sep 2023 on Hotels
by A verified traveler
Posted 11 Aug 2023
This is a beautiful hotel with incredible amenities such as pool and saunas. The rooms were very well appointed and quiet. We wished we had booked a longer stay here.
by A verified traveler
Posted 1 Jul 2023
Front desk staff gave inaccurate information re meals and general facilities.
by A verified traveler
Posted 16 Jan 2023
Nice staffs, good breakfast buffets and dinner at the restaurants. indoor pool and saunas are a couple of amenities that were great to utilize during the cold December weather.
by A verified traveler
Posted 7 Aug 2021 on Hotels
by A verified traveler
Posted 28 May 2021 on Hotels
by A verified traveler
Bad service in restaurant
Posted 6 Oct 2020 on HotelsThe food in the restaurant is overpriced for the quality, service is poor.
