Ratings based on 1,551 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ipswich
Posted 18 Jun 2024
Service and accommodations were good given ongoing construction. They nickel and dime expenses.
by A verified traveler from Mahtomedi
Posted 17 Jun 2024
This location is so central to get to a variety of activities. 15 minute walk to Fenway and 15 minute walk to the Commons. Two train stops. Great dining options on Newbury Street. Close to grocery store. Nice pool and fitness center.
by A verified traveler
Posted 16 Jun 2024
Easy access to shppping and dining
Comment from Hotel Management
18 Jun 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Brandy, Thank you for choosing the Sheraton Boston Hotel during your visit to our city! We are delighted you could reap the benefits of our prime location in the thriving neighborhood of Back Bay and were able to take advantage of our proximity to Newbury Street and enjoy shopping and dining. It was a pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 16 Jun 2024
I like where the property was located. I was able to walk from the nearby university where my child was, on a college trip. I also like the access to the mall. I will stay again. I just hope the renovations will be done next time
by A verified traveler
Posted 16 Jun 2024
Beautiful hotel friendly staff
Comment from Hotel Management
17 Jun 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Karyn, Thank you for being our guest at the Sheraton Boston Hotel. We are pleased that we could provide you with such a memorable stay at our amazing property, and we appreciate your great comments. Evaluations like these inspire and motivate our team to continue delivering exceptional service. We hope you will choose us whenever your travels bring you to Boston!Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 16 Jun 2024
I was very displeased with the hotel.
Comment from Hotel Management
16 Jun 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Evan, Thank you for choosing our hotel for your recent visit. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 14 Jun 2024
Good stay currently under renovations
by A verified traveler
Posted 13 Jun 2024
Chose hotel due to proximity to Fenway Park. Not at all happy with quality of room, had a very strange odour as soon as we opened the door and walked in. Carpet and upholstery was dated, did not appear clean. Renovating right above us with a very load jackhammering at 8am. Both of us arrived home sick and are now on antibiotics.
Comment from Hotel Management
17 Jun 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Debra, Thank you for choosing our hotel and for sharing your review. We are disappointed to read about your negative experience and are sorry to hear that you were not feeling well after your time with us. We appreciate you bringing your concerns to our attention regarding the housekeeping mishaps in your room. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Your input is invaluable, and we once again thank you for bringing this matter to our attention, as we are committed to providing the best possible service to our valued guests. On a positive note, we are glad our proximity to iconic Fenway Park was perfect for your plans. We hope you are feeling better and wish you all the best.Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Anthony, Thank you for the generous rating of the Sheraton Boston Hotel. We are delighted you enjoyed everything about your visit, including our well-kept property and comfortable accommodations. It was a pleasure hosting you and, we look forward to welcoming you back to see us soon! Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler from Bellevue
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Yoori, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Sheraton Boston Hotel Leadership Team
