Ratings based on 1,493 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Perfect location connected to mall, subway station and bus stop for Logan Express to/from airport.
Comment from Hotel Management
15 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Dian, Thank you for taking the time to leave your kind review and rating. It brings us great joy to know that you thoroughly enjoyed your stay at Sheraton Boston Hotel. We are glad that our location was the highlight of your visit and served as the perfect base for everything you planned to see and do while here. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 13 May 2024
Excellent service. Staff is quite professional. Rooms are great. Scale of hotel is much larger than the Hilton across the street (where I have stayed comfortably many times). Bigger rooms. Bigger public spaces. It’s connected to Prudential Center as well so there is lots of shopping and many restaurants. Flour, across the street, is great for breakfast and lunch. Bukowski Tavern, across Dalton, is a friendly spot for a beer. Very convenient
by A verified traveler from Rainier
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Albrecht, Knowing you enjoyed every aspect of your stay at Sheraton Boston Hotel is why we do what we do! Thank you for taking the time to leave your rating. We look forward to seeing you again whenever your travels bring you back to the area.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Abigail, Your stay with us is appreciated, along with your taking the time to leave your rating. We are here to ensure you have a pleasant visit every time; therefore, we regret not meeting all of your expectations. We would be delighted to have you return so you can experience the outstanding hospitality we are known for and that you deserve.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 13 May 2024
The property was clean and convenient. I will stay again.
Comment from Hotel Management
14 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Meredith, Thank you for the nice rating of the Sheraton Boston Hotel. We are delighted you enjoyed your overall visit and loved our prime location in the thriving neighborhood of Back Bay as well as our well-kept accommodations. It was a pleasure having you as our guest, and we look forward to seeing you again on your next visit.Sincerely,Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 12 May 2024
If you have a room where the tub is all scuffed up and the bed is butted up a wall so only one person can get in and out of the bed comfortably shut that room down and don't make it available to the public!!! Your prices are way too expensive to use those types of rooms. You should be ashamed!!!
Comment from Hotel Management
13 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Donna, Thank you for your candid review. Your feedback is invaluable to us as we continuously strive to improve. Our goal is to ensure every guest has a comfortable and memorable visit and leaves with a lasting impression; therefore, we sincerely apologize for the shortcomings that marred your experience and deeply regret your disappointment in our accommodations. However, we are pleased to share that we are currently undergoing renovations in our restaurant, lobby, and guest rooms, which are aimed at elevating your future stays to a whole new level. We are confident that these transformations will offer a modern ambiance and cater perfectly to your needs upon completion. We appreciate your patience and hope to welcome you back to witness the improvements firsthand. Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 12 May 2024
Room was tiny but clean and convenient to Fenway.
Comment from Hotel Management
13 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Heather, Thank you for your kind review. We are glad you had an overall pleasant stay at Sheraton Boston Hotel and enjoyed our well-kept accommodations. Having Fenway Park nearby is definitely a perk, and we are pleased that our location worked well for your visit. Thank you again for being our guest. We truly appreciate your business and look forward to welcoming you back soon.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Sheraton Boston Hotel Leadership Team, Hotel Management
Dear Lisa, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to having the pleasure of hosting you again soon at Sheraton Boston Hotel.Sincerely, Sheraton Boston Hotel Leadership Team
by A verified traveler
Posted 5 May 2024
We enjoyed the accessibility to the Prudential Center and the vast open spaces. The beautiful view during the day and at night from a high floor, and the heated swimming pool were a huge plus. Overall, we had a wonderful stay at the Sheraton in Back Bay. We would do it again in a heart-beat.
