Ratings based on 65 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
La habitación no es limpiada a profundidad, específicamente el baño. No hay mosquiteras para tanto mosquito por doquier y se fue la luz, por ende no hay bomba para el servicio de agua y tampoco internet (la señal móvil es pésima).
by A verified traveler
Posted 29 Feb 2024
Very nice view. Nice hotel and service. No swimming pool. No elevator for handicapped people
by A verified traveler
Posted 19 Feb 2024
This hotel is an absolute disaster. The service is abysmal, with staff who couldn't care less about their guests. The building itself is crumbling, and it's clear that maintenance is a foreign concept to them. The rooms are filthy, with towels that are practically disintegrating, and enough algae and mold to start a biology experiment. This place is a breeding ground for disappointment. The management should be ashamed of themselves for allowing such neglect. Save yourself the trouble and avoid this dump at all costs. They have the audacity to charge exorbitant prices for this sorry excuse of accommodation. Steer clear unless you enjoy throwing your money down the drain.
by A verified traveler
Posted 17 Feb 2024
The restaurant was only open for breakfast
No bar
Everything looked run down
Only plus was the access to the lagoon
by A verified traveler
Posted 17 Nov 2023
Perfectly located, in the outskirts of Bacalar. Close enough to it all, but feels very secluded and private.
by A verified traveler
Posted 18 Sep 2023
Staff was very attentive to all needs and questions, however at the time of checking in we notice cabana, and the hammock way to dirty full of mold, our stay was for 4 days n 3 nights and placed didn’t show any signs of maintenance
Over all well give this place 2 1/2 stars out of five
Comment from Hotel Management
19 Sep 2023 by Las Nubes by MIJ, Hotel Management
Hi Adrian. Thank you for your feedback regarding the attentive staff and the cleanliness issue you encountered with the cabana and hammock. We apologize for any inconvenience this caused during your 4-day stay. Your comments will be used to improve our maintenance processes, and we appreciate your input.
by A verified traveler
Posted 26 Jul 2023
by A verified traveler
Posted 26 Jun 2023 on Orbitz
Quite beautiful place, need some improvement on property and definitely better access to property.
Comment from Hotel Management
26 Jun 2023 by Las Nubes by MIJ, Hotel Management
Hi Olga! Thank you so much for your review, were working on a better access to the hotel. We hope seeing you again here in Las Nubes by MIJ
by A verified traveler
Posted 2 Sep 2022
Nice property, horrible customer service. Power went out on our last night. We were not offered a refund.
Comment from Hotel Management
10 Oct 2022 by LAS NUBES BACALAR, Hotel Management
Thanks for Visit us at Las Nubes Bacalar by MIJ HOTELS, your comments are very important and help us to increase our service.
by A verified traveler
Posted 18 Feb 2022 on Hotels
Great location for sure and you can use their water craft for free that was all 5 star , my problem was the room it could have been better, they are painting the rooms and it looks good but the smell of paint is not what you want to smell when you are on vacation , the bed was uncomfortable, i’ve been to a lot of hotel this is not worth $70, also if you want beer - this is not the place to buy , Mxn $75 for a bottle of dos X , the shower head doesn’t work so i have to remove so we can use it, when we arrived i had to get them to put curtain and get the towels myself. Not going back to this hotel
