Ratings based on 396 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Trash
by A verified traveler
Posted 6 May 2024
I didn’t like it I didn’t know is just one fan in the hotel room and no ac and the hotel looks like is in the ruins
Comment from Hotel Management
6 May 2024 by Elizabeth, Hotel Management
Lamentamos que no haya disfrutado su estancia.Tomaremos en cuenta sus valiosos comentarios para nuestra mejora.Saludos cordiales
by A verified traveler from Collingwood
Posted 25 Apr 2024
It is dated , rooms need work
Comment from Hotel Management
26 Apr 2024 by Elizabeth, Hotel Management
Thank you for your visit and your comments, they are very important for us.Regards
by A verified traveler
Posted 31 Mar 2024
Was a great stay
Comment from Hotel Management
2 Apr 2024 by Elizabeth, Hotel Management
Thank you for to reserve in Hotel Laguna Bacalar.We wait to receive you soon againRegards
by A verified traveler
Posted 13 Feb 2024 on Orbitz
Comment from Hotel Management
14 Feb 2024 by Recepción , Hotel Management
Gracias por su comentario, lo tomaremos en cuenta para nuestra mejora
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Elizabeth, Hotel Management
Lamentamos que no haya disfrutado su estancia. Gracias por su comentario. Es importante para nosotros
by A verified traveler
Posted 30 Jan 2024
This property is located in one of the best areas in Laguna Bacalar
Exelente views and access to the water 🌊
Comment from Hotel Management
31 Jan 2024 by Elizabeth, Hotel Management
Gracias por su visita, esperamos haya disfrutado su estanciaSaludos
by A verified traveler
Posted 23 Nov 2023 on Hotels
Comment from Hotel Management
24 Nov 2023 by Elizabeth, Hotel Management
Gracias por elegir Hotel laguna Bacalar para su estancia.Esperamos su pronto retorno.Saludos
by A verified traveler from Magnolia
Posted 26 Jul 2023
I like the location. My rooms view was beautiful. The only complain was the air condition was bad ans not to clean
by A verified traveler
Posted 16 Jun 2023
Bad place, we a bad experience at this place
As soon as we walked in to the room a lizard right in from, i asked the reception to move us, she had the worst attitude, she said well you will see different little animals at this place. My kids asked if they could sleep in the car :( trough the night i felt an insect on me, i jumped and it was a big bug, it flew away,
The reception never gave us anything to sign at check in or out. The place is horrible.
