Ratings based on 37 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Muong Thanh Luxury Bac Ninh Hotel, Hotel Management
Dear Mr Adam Harvey,We sincerely thank you for your review. We are very sorry that our service did not meet your expectations.We will continue to do our best to improve and meet your wishes. If you have any detailed feedback about the hotel's staff or services that you would like to share, we are happy to listen and take action to ensure that these issues do not occur in the future. We respect and always work with a progressive spirit, taking customers as goals.Sincerely thank you for your patience and hope to have the opportunity to serve you again so that we can provide the best experience for you.Best regards,Nguyen Khac Hanh (Mr.) - General Manager
by A verified traveler
Posted 18 Dec 2023
Bedsheets were not changed.
Don't auto refill the stuff in the fridge.
No Bathmats.
Once service taken, you will be charged. Even though that service is a normal part of any hotels process.
Food restaurants doesn't have marks to differentiate between vegetarian/ Non vegetarian.
Looks like they are just they're for pulling out the money out of customer's pocket.
Comment from Hotel Management
2 Jan 2024 by Muong Thanh Luxury Bac Ninh Hotel, Hotel Management
Dear Mr. Nilesh TrivediWe sincerely apologize for your negative experiences at our hotel. Your feedback is a valuable source of information that helps us improve service quality.Regarding not changing bedding and not automatically refreshing drinking water in the refrigerator, we sincerely apologize for this inconvenience and have conveyed your feedback to our staff to ensure that this is done. will not happen in the future.For included services and services that require a usage fee, we have clearly stated in the policy when booking, however we would like to note that additional services will be clearly notified and transparent to avoid causing inconvenience to customers.Regarding the issue of identifying vegetarian and non-vegetarian foods in our restaurants, we will put more attention on providing complete and clear information to ensure that every customer has a pleasant experience. easy and satisfying cuisine.We appreciate your feedback and hope to have the opportunity to serve you again so we can demonstrate improvement in our service. Thank you very much for sharing this information with us.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
by A verified traveler
Posted 13 May 2022 on Hotels
Comment from Hotel Management
4 Jul 2022 by Michael Vu, Hotel Management
Thank you and see you next time.
by A verified traveler from Hanoi
Posted 24 Jul 2020
Very good! Clean, comfortable and tidy.
full facilities！
Comment from Hotel Management
17 Aug 2020 by Alex Nguyen - Hotel Managemant Board, Hotel Management
Dear Jay
We would be appreciated to your feedback. We do hope to serve you again in furture
Thank you so much
by A verified traveler
Posted 3 Oct 2019
Comment from Hotel Management
3 Oct 2019 by Vu Viet Hoang, Hotel Management
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. We hope that you will still be welcomed and served in Muong Thanh Luxury Bac Ninh Hotel in the coming businesses. Best regards !
by A verified traveler
Posted 17 Aug 2019
Comment from Hotel Management
19 Aug 2019 by Michael Vu , Hotel Management
Thank you so much.
by A verified traveler from New York
Misleading photos
Posted 10 Dec 2017The exterior and lobby areas look great and hotel staff is accommodating but there were major issues. The hotel requires passports and the only reason we were allowed to skip this process was because a VN friend worked with management to agree to hold funds like any other hotel would do. The first room was dirty with hair everywhere and weird red/brown stains all over, the second room was full of mold and the third room was passable but smelled like smoke and probably mold. We figured this was probably the best option we would get. The food was disgusting and not clean. Shrimp still had veins. Would not stay again but am thankful the staff was willing to find a somewhat acceptable room for a quick stay.
Comment from Hotel Management
8 Apr 2019 by Vu Viet Hoang (Mr.), Hotel Management
Dear NY,
Thank you very much for trusting and choosing to use the service at Muong Thanh Luxury Bac Ninh Hotel. Thank you for taking some of your precious time to send reviews to our hotel. We really apologize for the problems you have suffered while staying at the hotel. These reviews are really precious to our hotel, so that we can recognize the issues that need to be overcome, the aspects that need to be further promoted. We will forward your these reviews to the relevant department to improve this issue soon. We hope that you will still be welcomed and served in the Muong Thanh Luxury Bac Ninh Hotel in the coming trip/business.
Best regards !
by A verified traveler
Posted 14 Feb 2024
ホテル周りが雑踏…ちょっと外に、という感じで外出出来ない
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
3 Feb 2024 by Muong Thanh Luxury Bac Ninh Hotel, Hotel Management
Dear Tae Ho Oh, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!Thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
by A verified traveler
乾淨 方便 安全的環境
Posted 1 Jan 2024 on Hotels乾淨 方便 安全的住所
Comment from Hotel Management
8 Jan 2024 by Muong Thanh Luxury Bac Ninh Hotel, Hotel Management
尊敬的先生。陈嘉琪我们衷心感谢您对我们酒店的积极评价。这对我们来说是一种莫大的荣幸。我们始终将保持清洁和安全作为首要任务，以确保您拥有最舒适、最安全的入住体验。我们感谢客户的积极反馈，这是我们不断努力的巨大动力。如果您还有其他意见或建议来改善您的入住体验，请分享，以便我们更好地为您服务。再次非常感谢您选择我们，并希望您在以后的旅行中继续支持和信任我们的服务。此致，Nguyen Khac Hanh（先生）- 执行董事
