Ratings based on 18 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The receptionist, Ms Hang, was very unprofessional and rule. She needs to re-train with her job. My bathroom was very dirty. Moreover, breakfast buffet is only few items and not re-fill even if we were still the breakfast time, 6.00am to 8.30am. We couldn’t find the clean table since many dirty dishes and food left over from previous guests. We booked 2 nights but had to leave early, only 1 night stay and accept losing money. Never come back with this property.
Comment from Hotel Management
18 Jun 2024 by SAI GON BAC LIEU Hotel management board, Hotel Management
Dear Mis Lisa,Our hotel sincerely thanks you for spending your valuable time in Vietnam to give positive feedback on the hotel's activities. June 15, 2026 is during peak summer season, so the number of tourists increased dramatically faster than our hotel expected, so service may be a bit slow and has not met customer expectations.However, SAIGON BAC LIEU HOTEL is the only hotel in Bac Lieu province out of tens of thousands of hotels in all 13 provinces and cities of the Mekong Delta that is recognized by the Tourism Association and labeled with a gold plaque as a TOURISM DESTINATION. TYPICAL CALENDAR of the Mekong Delta after passing the STRICT SELECTION CRITERIA of the Tourism Association.We will check and self-evaluate Ms. Lisa's feedback above and commit to quickly correct any shortcomings, if any.To make up for Ms. Lisa's unhappy experiences in her beloved Bac Lieu province. Saigon Bac Lieu Hotel would like to refund 1 night for 2 rooms that Ms. Lisa paid (after deducting Expedia's commission fee). Ms. Lisa, please contact the receptionist via landline number +84 2913.95.96.97 or call Ms. Phuong (Head of Reception Department) via mobile number +84 388899925 and provide personal account number information to receive money back.We will immediately transfer the amount of 1 night and 2 rooms back to Ms. Lisa after Expedia transfers the room fee collected from Ms. Lisa to us.As soon as we received Ms. Lisa's sincere feedback, we continuously contacted Ms. Lisa via the phone number Ms. Lisa provided to the hotel when checking in, but no one answered the phone.Hope to receive contact from you soon.
by A verified traveler
Posted 20 Feb 2024
Hotel is in good location but no soundproofing ,car noise penetrating through the room.
by A verified traveler
Good hotel
Posted 7 Aug 2023 on HotelsAir Condition is weak
Shower hanger is broken
by A verified traveler
Posted 21 Jun 2023
by A verified traveler
Posted 28 Dec 2022 on Hotels
by A verified traveler
Posted 23 Dec 2022
by A verified traveler from Fountain Valley
Posted 17 Nov 2022
Hotel is clean, staffs is very friendly and the location is convenience. However, there is only one thing that was disturbance is the window lock was broken so it's very noisy from the street.
by A verified traveler
Posted 27 Jun 2022
Average hotel
by A verified traveler
Posted 26 Jun 2022 on Hotels
by A verified traveler
Posted 6 Jan 2020
Good value. Property is a bit old but pretty well maintained.
