Ratings based on 978 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The hallway leading to the beach and restaurant area looks like a service entrance and back hallway. It often had a foul odour.
The front staff were exceptional and very helpful.
Excellent spa treatments!
Poolside and beachside service was lacking.
The walkway on the promenade to the next hotel was poorly lit and felt unsafe at night.
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Hotel Management, Hotel Management
Dear Mr. Colin,Thank you for choosing Dubrovnik President Valamar Collection Hotel during your stay in Dubrovnik, and for your feedback. We are happy to hear you loved our hotel location with the view and facilities.Looking forward to welcoming you again in the near future.Warm regards, Matko Marić, General Manager
by A verified traveler
Posted 10 Jun 2024
Excellent property highly recommend!!
Comment from Hotel Management
11 Jun 2024 by Hotel Management, Hotel Management
Dear Mr. Alan, thank you for recommending our excellent property! We appreciate your kind words and hope to welcome you back soon. Best regards, Matko Marić, General Manager
by A verified traveler
Posted 7 Jun 2024
During my recent stay at Hotel Dubrovnik President Valamar, I encountered numerous disappointments that fell short of the expected 5-star experience. Despite the spacious rooms, the outdated infrastructure, uncomfortable beds, and broken furniture left much to be desired. The unhelpful and sometimes rude attitude of some staff members, particularly in contrast to the friendlier housekeeping staff, tainted the overall experience.
The quality of the food was a significant letdown, forcing me to seek meals outside the hotel. Additionally, the lack of bar service in the cabana and the absence of assistance in the exclusive level V guest areas, including the beach, highlighted the service shortcomings at the hotel.
Moreover, the housekeeping staff added to the frustrations by ignoring our "do not disturb" sign and entering our room unannounced on the day of our late check-out. These disruptions to our privacy were unwelcome and detracted from the quality of our stay.
In conclusion, my time at Hotel Dubrovnik President Valamar was marred by various issues that did not align with the expected standard of a 5-star hotel. I hope that the management addresses these concerns to improve the experience for future guests.
Comment from Hotel Management
9 Jun 2024 by Hotel Management, Hotel Management
Dear Esthermari, Thank you for sharing your feedback on your recent stay at Dubrovnik President Valamar Collection Hotel. We sincerely apologize for the disappointments you encountered during your time with us. We are truly sorry to hear about the issues you faced with the infrastructure, beds, furniture, and the service provided by some staff members. Your comments regarding the food quality, bar service, and lack of assistance in certain guest areas have been duly noted. Please be assured that we will review and address these concerns internally to enhance the experience for our future guests. We deeply regret the inconvenience caused by the housekeeping staff's oversight and invasion of your privacy. Your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope you will consider giving us another chance to exceed your expectations in the future. Warm regards, Matko Marić, General Manager
by A verified traveler
Posted 6 Jun 2024
Loved it all
Comment from Hotel Management
9 Jun 2024 by Hotel Management, Hotel Management
Dear Billie, thank you for your positive feedback. We are delighted to hear that you loved your stay with us. Looking forward to welcoming you back soon! Best regards, Matko Marić, General Manager
by A verified traveler
Posted 4 Jun 2024
The staff were exceptionally polite and helpful at this property.
The hotel is located in a very convenient area and the facilities were excellent with stunning views. There were always plenty of free loungers by the pool and beach areas.
My only suggestion would be that the bins in the rooms should be emptied each day as they were left full of rubbish throughout our stay.
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Dear Ms. Catherine Jennifer, thank you for your kind words regarding our staff, location, and facilities. We are delighted that you enjoyed the stunning views and the convenience of our hotel. Your feedback about the bins in the rooms is duly noted, and we will ensure that our housekeeping team pays closer attention to this matter. We appreciate your suggestion as it helps us improve our services. Looking forward to welcoming you back soon. Warm regards, Matko Marić, General Manager
by A verified traveler
Posted 4 Jun 2024
This hotel is absolutely amazing in every way!!
5🌟🌟🌟🌟🌟
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Dear Michael, thank you for your kind words! We are thrilled to hear that you had an amazing experience with us. Looking forward to welcoming you back soon! Best regards, Matko Marić, General Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Dear Mr. Darren,The pleasure was ours having you here and you choosing to stay with us for your holiday.Thank you for finding the time to share your opinion with us and for giving Dubrovnik President Valamar Collection Hotel such high scores.I am glad you found everything to your liking and left us with only nice memories.We hope you get the chance to visit us again one day.Kind regards, Matko Marić, General Manager
by A verified traveler from Houston
Posted 3 Jun 2024
Great property!
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Ragava Khanna, Thank you for your positive feedback on our property. We are delighted to hear that you had a great stay with us. Looking forward to welcoming you back soon. Warm regards, Matko Marić, General Manager
