Ratings based on 535 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
by A verified traveler from Tujunga
Posted 22 Jun 2024
I have stayed here many times. This turn the staff was not friendly or helpful. A bit disappointed
Comment from Hotel Management
24 Jun 2024 by Roppongi Hotel S , Hotel Management
Thank you very much for repeatedly choosing our hotel and also for taking the time from your busy schedule to provide us with your valuable feedback. We sincerely apologize for not meeting your expectations during your recent stay and for any discomfort caused by the behavior of our staff.We take your comments very seriously and are currently conducting investigations and implementing improvements immediately. Our entire team is committed to providing a service that allows guests to feel secure and well catered, and we will continue to strive to improve our services.We sincerely hope to have the opportunity to regain your trust in us during your next visit. We are wholeheartedly looking forward to welcoming you back with service improvements that meet your expectations. If there's anything specific you wish or require, please do not hesitate to let us know.
by A verified traveler from Tujunga
Posted 13 May 2024
Always nice to stay here. Great location.
Comment from Hotel Management
23 May 2024 by Roppongi Hotel S , Hotel Management
Thank you very much for choosing our hotel. We are delighted to hear that you were satisfied with your stay and the location of our hotel. Your kind words are an encouragement to us.We will continue to make every effort to make our establishment a favourite amongst our guests, and we look forward to your continued patronage.We would like to thank you again for your stay and look forward to welcoming you back again.Hotel manager
by A verified traveler
Too expensive for what you get
Posted 13 Nov 2023 on HotelsThe hotel has a nice lobby and restaurant; but our room (patio room) was poorly maintained. Small, cramped with furniture, high steps to go to the bathroom and shower area and a lot of dry walls splitting areas, as if they tried to build a room there but didn’t work well. The room was dirty, sticky hairdryer, splashes on dry walls in the bathroom, and sticky smears on bedroom sink area. The walls in bathrooms and showers had stains, scratches and cracks (dry wall cracks). Horrible functionality, no hooks to hang towels by the bathroom sink, so we left towels sitting on the small sink counter. When we came in the fridge wasn’t working, we had to figure it out how to turn it on. The AC doesn’t have any instruction in English and the translator did not work well, so an information sheet on how to use the AC in English would be helpful. Breakfast was average, we had better ones from other hotels. Service was odd, we would be waiting in line and people would cut in front of us and the front desk clerks wouldn’t say anything, but once they were done with a customer they wouldn’t even recognize we were there waiting. We were confused several times. The room didn’t have any lotion, they had some small facial serums but no body lotions, and they offered two sets of robes per person, one silky, waste of space and we would had preferred the sleeping gowns like in other hotels. Overall expensive, dirty, cramped room
by A verified traveler
Incredible. No seriously, INCREDIBLE.
Posted 17 Sep 2023 on HotelsMy wife and I visited Japan for our honeymoon for two weeks and couldn’t be more impressed with this hotel and its staff. Atiro and Nao were incredibly helpful and friendly. The food in the restaurant was amazing and the bartender made some of the best cocktails I’ve ever tasted. I can’t recommend this place enough. We loved it so much we booked several more nights. I’m not being hyperbolic, this establishment is one of a kind.
Comment from Hotel Management
22 Sep 2023 by Roppongi Hotel S , Hotel Management
Dear Vincent sanThank you very much for staying with us.And much appreciate for your special good comment!How was your stay in Japan?Please come back when you visit japan again. we will keep up to improve our service quality.We looking forward to see you again at Roppongi Hotel S.Best regardsArito Yamanaka
by A verified traveler
Posted 29 Apr 2023
All was good until the last day. Made a booking for a taxi transfer to the airport. I think the staff on was not so fluent in English and our communication resulted in me missing my connection home because I was sent to the wrong airport and ended up with a $600 taxi ride. I think in future, the staff would do better by insisting on seeing a flight booking before making a taxi booking and reconfirming that they had made the write booking on the day itself. Accidents happen and this was a costly mistake for both parties.
Comment from Hotel Management
8 May 2023 by Roppongi Hotel S, Hotel Management
Thank you for choosing to stay at Roppongi Hotel S.We deeply apologize for any inconvenience caused by the staff's English proficiency during your stay.We will again thoroughly educate our staff on English language skills to ensure that our guests have a pleasant stay.Additionally, we will confirm flight details in advance to prevent such incidents from happening again.Your opinion is very important to us and will be taken into consideration to improve and enhance our services in the future.We hope to have another chance to welcome you back here soon.Sincerely yours,Hotel Assistant Manager
by A verified traveler
Posted 6 Apr 2023
Great location. Limited space, as expected. Great customer service and awesome location
Comment from Hotel Management
25 Apr 2023 by Roppongi Hotel S, Hotel Management
Thank you for staying at Roppongi Hotel S this time.We are very happy to hear that you were satisfied with our location.Also, thank you for your compliments regarding our service.We will continue to strive to provide better service to our customers, so we look forward to your next visit.Best regards,Hotel Assistant Manager
by A verified traveler
Posted 8 Jan 2023
Nice helpful staff. Quiet and calm environment with a good breakfast spread. Also got a room with a laundry machine which was super helpful.
The room was very dark and windowless (there was a window but fully tinted and covered with light block shades.
Also this hotel is at the bottom of the hill to both train stations so be prepared for a 10 min walk up hill to catch either station.
Comment from Hotel Management
16 Jan 2023 by Roppongi Hotel S, Hotel Management
Thank you for staying here at Roppongi Hotel S this time.We are very pleased to hear your compliment about our staff and to know that you enjoyed our breakfast. We offer a three-part system in order to provide our customers with a relaxing atmosphere.Also, we have many customers staying for a long time, so in addition to the laundry service, we also offer rooms with washing machines.However, we are very sorry for any inconvenience caused by the brightness of your room.And thank you for your feedback about our room's window. The structure of our windows and the brightness of our room will change depending on the type of room, so next time we will definitely guide you to a brighter room.We will continue to strive to make our hotel a place where you can enjoy your stay every time you come, and we look forward to your continued patronage.We are looking forward to seeing you again soon.Best regards,Hotel Assistant Manager
by A verified traveler
Favorite hotel from the trip
Posted 2 Dec 2022 on HotelsPros:
Near lots of restaurants and mall
Cool jazzy vibe. The neighborhood is kind of multi-national too, possibly because some embassies are close by.
Quite rooms owing to good insulation.
Restaurant has some dedicated vegetarian options on the menu, which is super rare in Japan and further speaks to the international feel of the area.
Decent breakfast. It's just a little breakfast buffet, but a tasty one with non-fish options.
Cons:
Some rooms have a clothes washing machine, and some don't. And they don't give you any indication of whether you will get one in advance. Which is annoying if you were expecting one based on the hotels.com description.
No view to speak of.
Japan standard room sizes, which means about half the size of American hotels.
Overall, if I go to Tokyo again, this will be my first choice.
by A verified traveler
Posted 16 Oct 2022
Very nice property and I stayed Japanese style Lin suite🍾
Comment from Hotel Management
24 Oct 2022 by Roppongi Hotel S, Hotel Management
Thank you very much for choosing to stay at Roppongi Hotel S.We are glad to hear that you were very satisfied with your stay in the Japanese Room LIN this time, and we hope that you enjoyed the Japanese-style space that is typical of Japan.We are very pleased to receive your compliments.Our hotel also has a room called ZEN which is equipped with a hinoki bath.Please come to stay at ZEN next time and enjoy an extraordinary Japanese-style experience in our space.We will continue to strive to create a good space and improve our services to satisfy our customers.We all look forward to seeing you again.Best regards,Hotel Assistant Manager
