Ratings based on 527 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
hi
Comment from Hotel Management
17 Jun 2024 by Maria Paschali, Hotel Management
Dear ArgyriosThank you for staying with us and for your top rating!We look forward to the pleasure of welcoming you back soon.Kind regardsMaria Paschali
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Maria Paschali, Hotel Management
Dear EytanThank you for choosing the Napa Mermaid Hotel & Suites for your visit to Ayia Napa.We appreciate your top rating and look forward to welcoming you back when you are next in the area.Kind regardsMaria Paschali
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
7 May 2024 by Maria Paschali, Hotel Management
Dear IsaacThank you for choosing the Napa Mermaid Hotel & Suites for your recent visit to Ayia Napa and for your top rating!!We look forward to welcoming you back when you are next in the area.Kind regardsMaria Paschali
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
4 Jan 2024 by Maria Paschali, Hotel Management
Dear MichelleIt was a pleasure having you staying with us and thank you for your kind review.We hope to have the pleasure of welcoming you back when next in the area.Kind regardsMaria Paschali
by A verified traveler
Posted 28 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Maria Paschali, Hotel Management
Dear GeorginaThank you for choosing the Napa Mermaid Hotel & Suites for your holidays and for your top rating!We look forward to the pleasure of welcoming you back when you are next in Ayia Napa.Kind regardsMaria Paschali
by A verified traveler
Posted 1 Oct 2023
The hot tub was old and water Luke warm and needed a clean and was old and the pillow was not there. We could not use it. The first bedroom plug got stuck in basin. The television did not work in the lounge. Water with a meal in the restaurant with a bar was a cost each time and we were full board.
Dust on the televisions in the bedrooms and black suede cushion on couch dirty. The place needs a thorough deep clean.
The men by the pool bar if you don’t leave a tip they don’t smile.
The only good things was the Mexican salad was delicious and the men behind the bar and the reception were always nice and pleasant. 5000 I spent I should have had an amazing clean in working order suite.
This is not a four star hotel.
Comment from Hotel Management
6 Oct 2023 by Maria Paschali, Hotel Management
Dear DeborahThank you for your review and feedback. We very much appreciate all comments as they help us to focus on what is important to our guests. We were disappointed to hear that you did not fully enjoy your stay with us and would like to assure you that all comments are acted upon and used to improve the products and service we provide to our guests.Kind regardsMaria Paschali
by A verified traveler
Posted 26 Sep 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by Maria Paschali, Hotel Management
Dear GuestThank you for booking to stay at our hotel and for your top rating!We look forward to welcoming you back to the Napa Mermaid Hotel & Suites in the near future.Kind regardsMaria Paschali
by A verified traveler
Posted 20 Sep 2023
Comment from Hotel Management
28 Sep 2023 by Maria Paschali, Hotel Management
Dear VelissariosWe are truly sorry that you did not enjoy your stay with us.Please allow us to redeem our reputation by staying with us again in the future. Kind regardsMaria Paschali
by A verified traveler
Posted 9 Sep 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Maria Paschali, Hotel Management
Dear MadsThank you for staying with us and for your top rating!We look forward to welcoming you back in the near future.Kind regardsMaria
by A verified traveler
Posted 19 Jul 2023 on Hotels
Comment from Hotel Management
21 Jul 2023 by Maria Paschali, Hotel Management
Dear PaolaThank you for staying with us and for your top rating!We look forward to the pleasure of welcoming you back soon.Kind regardsMaria Paschali
