Ratings based on 751 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Good value for money! Only a 10 minutes’ drive from Cheddar Gorge.
A bit dated but it's understandable as an old hotel.
Staff are amazing, super friendly and always available
Facilities are super fabs! with gym, sauna, steam and pool.
Breakfast is very good value for money with both hot and cold options (buffet)
it was our second time there and we will be back again
by A verified traveler
Posted 15 Jun 2024
Comfortable.
Good value for money.
by A verified traveler
Posted 12 Jun 2024
An extensive property with charm. Staff all helpful & attentive. We were offered help with our cases, which we gratefully accepted as our room was at a distance from the entrance & up a few flights of stairs - no lift!
Food was tasty with a good range of choices.
by A verified traveler
Posted 5 Jun 2024
Nice countryside around but close to the motorway. room was quiet and breakfast substantial
by A verified traveler
Posted 15 May 2024
Staff friendly, bar meal was tasty, breakfast ok. Whole place needs a refurb. Area around the hotel is beautiful and lots to see within a few miles.
Couldn't stay in the first room because of boiler and pipe noise. Moved me at around 11.30 pm. No hot water and radiators didn't work in that room.
Apart from that is was ok.
by A verified traveler
Posted 13 May 2024
This is our go-to hotel when want a few days away. It’s location is perfect for visits to Cheddar Gorge, Wookey Hole, Bath and many of the other beautiful area’s around this hotel. The staff are really lovely and nothing is too much trouble. The food was really good and has a varied menu to suit all tastes. Our room was spacious, comfortable and clean. The Spa is welcoming and relaxing. The pool is warm and has set times for children and never gets overcrowded as there’s a booking system. The gym has all the equipment you would ever need. All in all a great place to stay.
by A verified traveler
Posted 5 May 2024
Lovely setting.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 9 Apr 2024
The hotel had holes in the bedding actual tears and then the towel were like old rags with 2 holes as big as my head.... breakfast already overdone when we went at 7.30am also no one to greet us at breakfast waited then went to reception..... i did alert the hotel twice to issues they said head office would contact me but they havent....
by A verified traveler
Posted 17 Mar 2024 on Hotels
