Ratings based on 29 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 18 Mar 2024
The location is great. Carpark was close by and free. But unfortunately they were the only positives. Bed linen and towels were not provided. Despite no mention of this when booking. But most disappointing was the cleanliness.
5 out of 5
by A verified traveler from Wales, gb

Posted 13 Jan 2019 on Ebookers
The property is right next to the ski gondola , great ski hire shop next door . Small pool but kids loved it !!! Flats small but adequate , staff are very welcoming and helpful . Lovely stay , I would thoroughly recommend
3 out of 5
by A verified traveler

Posted 14 Apr 2018 on Hotels
Hotels.com website incorrect- Did not advise numerous additional charges as per notice in hotel window example- Bed linen 10 euro per person Towels 10 euro per person Etc etc. Kichen - not well equiped items missing Wardrobe - no hanging space only shelves Sofa bed - not comfortable and inconvenient as small room Accept self catering room but not one piece of loo roll and no cleaning materials The reception was closed our first 2 days On the plus side pool and sauna good also free parking. A little effort from the company to make the stay comfortable and welcoming is all that is needed
4 out of 5
by Juan from Barcelona

Good hotel but error in the hotels.com website

Posted 21 Aug 2015 on Hotels
The hotel was fantastic, very nice personnel and comfortable for a family stay. However, for us it was located in the wrong place, because in the hotels.com webpage, the map (incorrectly) indicated that it was at the ax-3-domaines ski resort. This was a clear error from the website. After traveling to the ski resort, we had to came back to the valley, and it was a big disappointment for the family. We have complained, but we got no compensation so far.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Feb 2024 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jan 2024 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Mar 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Sep 2022 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Feb 2022 on Hotels
4 out of 5
by A verified traveler

Résidence bien situé et sympa

Posted 11 Jan 2021 on Hotels
Résidence bien située pour séjourner dans la ville d’Ax les thermes Parking gratuit Acceuil rapide et sympathique Très bon séjour
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