Ratings based on 97 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
A lovely place to get away from it all amongst the beauty of the Abel Tasman National Park.
Great water taxi service to & from the Lodge. Great bar & restaurant with cozy warm fires to add to the lodge atmosphere.
Comment from Hotel Management
23 Apr 2024 by Julz, Hotel Management
Thank you for sharing your experience Dennis. Good to see it was a memorable visit.
by A verified traveler from Woodbridge
Posted 27 Mar 2024
Five star price for a 3 star experience. Rooms are dated and not clean. Cleaners left mud from their shoes on the floor. Dining staff especially Emma was attentive and the food was good.
Comment from Hotel Management
23 Apr 2024 by Julz, Hotel Management
Thank you for your review Valda. I am sorry the cleaning was not up to standard. I do wonder whether it could have been the porter leaving your bags in the room that was responsible for the footprints. Still not ok, but would make more sense than the cleaner. I am glad the service and food held up for you.
by A verified traveler
Posted 10 Mar 2024
Excellent food happy freindly staff amazing experience in the abel tasman walk
Comment from Hotel Management
23 Apr 2024 by Julz, Hotel Management
Thank you for the great review
by A verified traveler
Posted 16 Feb 2024
A fantastic lodge in a magical national park. It doesn’t just rely on the surroundings however. Great well kept (and very spacious) rooms. Good food and drink options all day with a great dinner menu and setting. Highly recommended for a memorable vacation.
by A verified traveler
Posted 3 Dec 2023
Amazing night at the lodge. Staff were amazing. Food was great. Comfortable bed.
Comment from Hotel Management
5 Dec 2023 by Awaroa team, Hotel Management
Thank you for the great feedback Jennifer.
by A verified traveler
Posted 19 Nov 2023
Glamping on a high note along one of New Zealand’s Great Walks. Friendly and very helpful staff. The food was amazing!
Comment from Hotel Management
5 Dec 2023 by Awaroa team, Hotel Management
Thank you Jason, we are happy to know that you enjoyed the visit.
by A verified traveler
Underwhelmed
Posted 20 Feb 2023 on HotelsPre arrival staff were excellent in advising a walk back to entrance of Abel Tasman NP and arranging transport to and from Lodge. This high standard was not maintained after our arrival e.g. waiter forgot to order my wife’s main course. Also, on our return from a walk we found our choice of herbal tea was restricted to one type (which we didn’t like), one tea spoon, no complimentary biscuits in the room. Plus by 9pm having only arrived at lunchtime I’d exhausted the free wi- fi limit. At breakfast the next morning we even had to pay for a coffee. Given the cost of a room for a night all this smacked of stinginess. On checking out I was asked how my stay had been and I said OK. There was just acceptance of this comment by staff when I would have thought a polite enquiry was needed
Comment from Hotel Management
22 Feb 2023 by Julz, Hotel Management
Hi MichaelI am sorry to read of your underwhelming experience. It is certainly a user pays system here. We charge individually for each item, so if you don't need it you don't pay for it. This includes coffee and indeed WIFI. I am unaware of anywhere that one would expect a free coffee in a café, hotel or otherwise. Certainly our cafe has a wide range of teas and if you ever return you should feel free to request a certain type of tea if desired. It is hard to cater to all tastes and we do provide three tea flavors in rooms to try and cover all bases as much as we can. You should certainly have had two tea spoons and it is regrettable that your waiter made a mistake. Apologies for that.
by A verified traveler
Posted 30 Jan 2023 on Hotels
Wonderful stay in an idyllic setting and beautiful hiking and views. The staff and food were next level! 10/10
Comment from Hotel Management
7 Feb 2023 by Julz, Hotel Management
Great review. Thank you Michael, we are very glad you enjoyed the visit.
by A verified traveler from Ho Chi Minh City
Posted 28 Jan 2023
the hotel impose to take a boat to go there, 100$ per person. no road. It's mentioned in a very small part of the description only. be careful. and no refund when you make a mistake
Comment from Hotel Management
7 Feb 2023 by Julz, Hotel Management
Hi StephanieYes, given there is no road, you do need to get a boat. Something we publish on all literature associated with staying here. Unfortunate that you had not planned that but we certainly are not able to offer a refund in a situation on which a guest does not show up for their booking. while we can make sure everyone has a great time while here, getting them here is not something we can completely control. I hope you get a chance to return another time.
by A verified traveler
Posted 25 Jan 2023 on Hotels
Comment from Hotel Management
7 Feb 2023 by Julz, Hotel Management
Thank you Karen.
