Ratings based on 789 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 30 May 2024
Incredible property.. friendly staff... convenient all around!
by A verified traveler from Tinley Park
Posted 12 Apr 2024
Property was very nice. Great amenities, walking distance to everything, shuttles very easy to use. Extremely disappointed with Expedia making it look like we’d be getting a specific room and that was not the room we received. Highly recommend booking direct with this specific hotel.
Comment from Hotel Management
12 Apr 2024 by The Charter, Hotel Management
Hi Kevin & thank you for taking the time to share a review. We apologize for the confusion you had around the room type & will work with Expedia to find out what happened. Thank you for staying with us & have a great weekend.
by A verified traveler
Posted 16 Mar 2024
Great location, easy access and friendly staff!
Comment from Hotel Management
18 Mar 2024 by The Charter, Hotel Management
We're so glad you had a great stay James & appreciate you choosing The Charter. See you next time! :-)
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by The Charter, Hotel Management
Hi Laura & thanks for taking the time to share a review. We're delighted you had a great stay & hope to welcome you back soon.
by A verified traveler
Posted 11 Mar 2024
Venue had a convenient shuttle to the mountain and also a once daily shuttle to a grocery store. Also a ski rental shop onsite
Comment from Hotel Management
12 Mar 2024 by The Charter, Hotel Management
Hi Jacqueline & thank you for staying with us. It sounds like you had a wonderful visit & enjoyed the convenience of the shuttle service & on-site amenities. Please let us know how we might earn a 5 in future, we're always looking for opportunities to grow & improve.
by A verified traveler
Posted 9 Mar 2024
Ski in ski out
Comment from Hotel Management
11 Mar 2024 by The Charter, Hotel Management
We're so glad you enjoyed the ski-in/ski-out access, Eduard. It makes for such a relaxing, convenient mountain getaway. We hope to welcome you back again soon.
by A verified traveler
Posted 7 Mar 2024
Awesome
Comment from Hotel Management
7 Mar 2024 by The Charter , Hotel Management
Thanks Bryan! And thanks for choosing The Charter for your mountain getaway.
by A verified traveler
Posted 26 Feb 2024
The property is conveniently located, the staff was friendly, and the amenities were nice. However our unit was outdated and the construction seems such that it is a very noisy property. We easily heard conversations of our neighbors and every creek and footstep above us was heard at all hours. If we were able to select our unit we might consider another stay otherwise definitely not for the price.
Comment from Hotel Management
7 Mar 2024 by The Charter, Hotel Management
Hi Tiffinie & thanks for your review. We apologize for the disturbances you encountered. The property was completely remodeled in 2023 but residences are individually-owned. We will pass your feedback onto the homeowner. Also, you can reach out to our reservations team any time & we will help select the perfect residence for your stay.
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
24 Feb 2024 by The Charter , Hotel Management
Hi Diana & thanks for your review. We’re delighted you had a great stay & hope to welcome you back soon.
by A verified traveler
Posted 20 Feb 2024
We had a two bedroom condo, which had plenty of space for our family of four. It was nice to have two bathrooms. The workout facility is great. I wish that to get to the village, you did not have to walk on icy sidewalks. Also, I had to clean part of the room once we got there. The blankets had hair on them, and the kitchen counters needed to be wiped down.
Comment from Hotel Management
20 Feb 2024 by East West Hospitality , Hotel Management
Hi Lopa and thank you for your review. We apologize that the cleanliness of the residence did not meet expectations. We will share your valuable feedback with our housekeeping team. We thank you for choosing East West Hospitality & hope to welcome you back soon.
