Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Very clean
Comment from Hotel Management
13 Jun 2024 by Guest Services, Hotel Management
Leo, Short, sweet, and oh-so-sweet! Thank you for sharing your feedback with us. We're thrilled to hear that your experience at the Best Western Plus Wilkes-Barre-Scranton Airport Hotel was very good. Your happiness is our happiness, and we're here to ensure every stay is as delightful as can be. If there's anything specific that stood out or any way we can make your next visit even better, feel free to let us know. Looking forward to hosting you again and creating more wonderful memories together. Safe travels until we meet again! Warm regards, Guest Services
by A verified traveler
Posted 6 Jun 2024
Really enjoyed our stay. Would highly recommend this motel.
Comment from Hotel Management
7 Jun 2024 by Guest Services, Hotel Management
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
by A verified traveler
Posted 24 May 2024
Very neat and clean rooms, lobby and grounds! Staff was very friendly!!! Would stay here again!!!
Comment from Hotel Management
24 May 2024 by Guest Services, Hotel Management
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
by A verified traveler
Posted 24 May 2024
Very friendly front desk staff.
Very clean
Convenient to highway.
Comment from Hotel Management
24 May 2024 by Guest Services, Hotel Management
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
by A verified traveler
Posted 22 May 2024
We needed a convenient place to spend one night while on a road trip and this was a great option.
Comment from Hotel Management
23 May 2024 by Guest Services, Hotel Management
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Guest Services, Hotel Management
Thank you for rating us 5 out of 5 ! We're delighted you had a great stay and appreciate your positive feedback. Your support means a lot to us. We’re always striving for a perfect score, so if you have any suggestions or insights on how we can improve your experience even further, please feel free to share. Your input helps us continue to grow and serve you better. Looking forward to welcoming you back soon!
by A verified traveler
Posted 19 May 2024
Hotel is very convenient to airport, room was clean and Staff was extremely friendly and helpful!
Comment from Hotel Management
21 May 2024 by Guest Services, Hotel Management
Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us clean and extremely friendly an helpful! We can't wait to welcome you back for another amazing stay!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
9 Jun 2024 by Guest Services, Hotel Management
Nanette, Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
9 Jun 2024 by Guest Services, Hotel Management
Meg, Wow, a perfect 5 out of 5 ! Thank you so much for your fantastic rating! We're thrilled to know you had an exceptional stay with us. Your feedback is like music to our ears and it inspires our team to keep delivering top-notch service. We're glad to know you found us a convenient place to spend a night. We can't wait to welcome you back for another amazing stay!
by A verified traveler
Posted 17 May 2024
The beds did not appear to be queen size. The frame was but the mattress was a full.
Comment from Hotel Management
17 May 2024 by Guest Services, Hotel Management
Greetings Yovanka, Thank you for your feedback regarding your recent stay with us. We appreciate you bringing the bed size to our attention. I want to assure you that our queen size beds are 60x80 inches, which is the standard dimension for queen beds. We apologize for any inconvenience you may have experienced and appreciate your understanding. If there is anything else we can do to improve your stay, please do not hesitate to let us know. Your comfort and satisfaction are our top priorities. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.
