Ratings based on 631 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Laurent D., Directeur, Hotel Management
Cher Client,Nous vous remercions d'avoir pris le temps de partager votre avis sur notre hôtel et de nous avoir attribué la note de 4/5.Nous sommes ravis d'apprendre que vous avez apprécié votre séjour chez nous.Votre satisfaction est notre priorité et nous nous efforçons de vous offrir un service de qualité irréprochable. Nous espérons avoir le plaisir de vous revoir prochainement parmi nous.Cordialement,Laurent D., Directeur.
by A verified traveler
Posted 6 Apr 2024
The front desk clerk who greeted us (Sorry I can't remember her name) was amazing and pleasant. Very helpful. When you return to the hotel, if after 10 p.m. , you must enter a code to gain entry. We did not realize this and rang the bell. The lady who came to let us in seemed quite perturbed that we had bothered her. Great location and great hotel, just don't disturb the night manager!!
Comment from Hotel Management
8 Apr 2024 by Laurent D., Directeur, Hotel Management
Dear Alan,Thank you very much for taking the time to leave a review and highlighting the excellent service from our daytime receptionist. We are delighted to learn that you enjoyed your stay and the location of the hotel.We would also like to apologize for the negative experience you had coming home late at night. We understand your frustration with the attitude of the night manager. Please note that late entry does indeed require an access code for security reasons. We will review the communication provided to guests upon arrival to ensure they are informed of this procedure and avoid future inconvenience.We hope you will give us another chance to provide you with a great stay on your next trip.Sincerely,Laurent D., Manager.
by A verified traveler
Posted 25 Feb 2024
Clean. Great location. Great Staff.
Comment from Hotel Management
26 Feb 2024 by Laurent D., Directeur, Hotel Management
Dear Customer,Many thanks for your positive review and your 5-star rating! We are delighted that you appreciated the cleanliness of our establishment, the ideal location and the kindness of our staff.Your satisfaction is our top priority and we are happy to know that we helped make your stay enjoyable.Your feedback motivates us to continue improving and providing our customers with the best possible experience.Do not hesitate to contact us if you have any questions or if you would like to book another stay with us.Sincerely,Laurent D., Manager.
by A verified traveler
Posted 22 Feb 2024
Cute hotel in a great location. It was lovely to wander the streets in the area. Staff were always friendly and the daily room cleaning superb (especially considering our stuff was spread all over the place. 😀)
Comment from Hotel Management
23 Feb 2024 by Laurent D., Directeur, Hotel Management
Dear Cindy,Thank you so much for your wonderful review! We're thrilled you found our hotel charming and the location perfect for exploring the area. It sounds like you had a fantastic time wandering the streets and soaking in the local atmosphere.We're also delighted to hear you found our staff friendly and helpful. We take great pride in providing excellent service, and knowing our staff contributed to your positive experience truly means a lot.Your kind words about the daily room cleaning, even with your belongings "spread all over the place", are especially appreciated! Our housekeeping team is dedicated to ensuring our guests' comfort and cleanliness, and they'll be happy to know their efforts were recognized.We're so glad you enjoyed your stay and hope to welcome you back again soon! Perhaps next time, you can share some of your favorite wandering spots with us so we can recommend them to other guests.Sincerely,Laurent D., Manager.
by A verified traveler
Posted 21 Feb 2024
Nice small hotel. But the area little bit too quiet during weekdays
Comment from Hotel Management
23 Feb 2024 by Laurent D., Directeur, Hotel Management
Thank you for taking the time to share your feedback! We're glad you enjoyed your stay at our small hotel.We understand your comment about the area being a little quiet during weekdays. We strive to offer a peaceful and relaxing atmosphere, which some guests appreciate, while others might prefer a more lively environment. We aim to cater to a variety of preferences, and your feedback is valuable in helping us do so. We also offer suggestions for nearby activities and attractions, some of which may be more active on weekdays.Thank you again for your feedback. We hope you'll consider staying with us again in the future!Sincerely,Laurent D., Manager.
by A verified traveler
Posted 9 Oct 2023
Location was great, very close to the old town. The only thing is that we thought the property comes with parking as it shown in the picture, but after we spend 5 minutes drive into the town and arrived at the hotel, we were told that only available parking was the underground parking palais des papes which the entrances is another 5 minutes driving outside the town. Good thing is that the hotel offers discount and we left our luggage at the front desk while we went for parking. Other than that I was very satisfied by the room condition, it’s very clean and has everything we needed,nexceed my expectation for a 2 star hotel.
Comment from Hotel Management
10 Oct 2023 by Laurent D., Hotel Management
Dear Customer,Thank you for your comment and for your rating of 4/5. We are happy to learn that you appreciated the location of our hotel, close to the old town, and the cleanliness of the room.We regret that you were disappointed with the parking. It is true that we show a photo of a car parked in our parking lot on our website. However, we also state in the hotel description that parking is limited and advance booking is required.We understand that this may have been an inconvenience to you, and we apologize for this. We will see what we can do to improve parking communication on our website.We are happy that you were able to take advantage of the reduced rate offered by the hotel for the parking at the Palais des Papes. We hope you had a good stay at our hotel and that you will come back to see us soon.Sincerely,The hotel team
by A verified traveler
Posted 18 Sep 2023
Rooms were very small and beds small. Staff very friendly and breakfast was yummy and a good price
Comment from Hotel Management
19 Sep 2023 by Laurent D., Hotel Management
Dear Cindy,Thank you for your comment. We are delighted to learn that you appreciated the kindness of our staff and the quality of our breakfast.We are sorry that the rooms and beds seemed small to you. We understand that this may be an inconvenience for some customers. We try to offer a wide choice of rooms of different sizes, in order to meet the needs of all our guests. However, we know that some of our rooms are smaller than others.We thank you for your comments and we will take them into account to improve our services in the future. We hope that you will give us the opportunity to welcome you again to our hotel soon.Sincerely,Laurent D., Manager.
by A verified traveler
Posted 15 Sep 2023
Comment from Hotel Management
18 Sep 2023 by Laurent D., Hotel Management
Bonjour Rhys,Merci pour votre commentaire positif ! Nous sommes ravis que vous ayez apprécié notre produit/service.Votre note de 5/5 est une reconnaissance de notre travail et de notre engagement à fournir la meilleure expérience possible à nos clients.Nous sommes toujours à la recherche d'améliorations, et nous apprécions vos commentaires. Ils nous aident à mieux comprendre ce que vous attendez de nous et à nous assurer que nous continuons à fournir la meilleure expérience possible à nos clients.Nous vous remercions de votre confiance.Cordialement,Laurent D., Directeur
by A verified traveler
Posted 25 Aug 2023
Very difficult to access, no possible to drive to and long walk from the car. Never received the confirmation of cash payment for the extras.
Central to the main attractions.
Comment from Hotel Management
31 Aug 2023 by Laurent D., Hotel Management
Dear Antonio,Thank you for taking the time to share your feedback. We're sorry to hear that you had a difficult time accessing our hotel. We understand that it can be inconvenient to have to walk a long way from the car, and we'll look into ways to make it easier for guests to get to our hotel. However the closest pedestrian entrance to the hotel is 75 meters away from the hotel . We also apologize for not sending you a confirmation of your cash payment for the extras. It seems that we mispelled you email adress when you checked out. We'll try again or try the expedia email adresse. If you did not receive it make sure to contact us so we can promply sort it out.We're glad to hear that you found our hotel to be central to the main attractions. We hope you had a chance to enjoy your stay despite the challenges you faced.We appreciate your feedback and we'll use it to improve our services.Sincerely,Laurent D., Manager.
by A verified traveler
Posted 18 Aug 2023 on Hotels
Comment from Hotel Management
20 Aug 2023 by Maria, Hotel Management
Bonsoir,Nous vous remercions pour votre appréciation.Au plaisir de vous revoir.Cordialement,
