Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bonita Springs
Posted 11 Jun 2024
The hotel is a perfect place for what we wanted. Street restaurants and shopping all around the Hotel. The staff is amazing and attentive.
Comment from Hotel Management
11 Jun 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Nathan,Thank you very much for your excellent feedback! We are delighted that your stay at the Hôtel de l'Horloge in Avignon met your expectations. Your satisfaction with our location and attentive staff is much appreciated. We look forward to welcoming you back soon.Yours faithfully
by A verified traveler
Posted 10 Jun 2024
Overall a very pleasant stay. Room was clean and comfortable. Staff was uniformly efficient and helpful and welcoming. Only issue, a minor one, was lack of sufficient power outlets or sub ports to charge our devices.
Comment from Hotel Management
10 Jun 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Gaurang, Thank you for taking the time to share your experience following your stay at the Hôtel de l'Horloge Avignon. We are delighted to know that you had a pleasant stay and that you appreciated the cleanliness and comfort of your room as well as the efficiency and welcome of our team.We take good note of your remark concerning the lack of electrical sockets and USB ports. Your feedback is invaluable and will help us improve our service.We look forward to welcoming you back soon.Best regards,
by A verified traveler
Posted 2 Jun 2024
The reception staff was very kind, welcoming, & helpful.
Comment from Hotel Management
3 Jun 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Deborah, Thank you very much for your glowing review and your 5/5 rating. We are delighted to hear that you enjoyed your stay at the Hotel de l'Horloge in Avignon, and that our reception staff were able to meet your expectations.We look forward to welcoming you back soon.Yours faithfully
by A verified traveler
Posted 31 May 2024
Great location and fantastic staff.
Comment from Hotel Management
3 Jun 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Janet Thank you very much for your complimentary comment! We are delighted that you enjoyed our location, our breakfast and the friendliness of our staff. We look forward to welcoming you back to the Hôtel de l'Horloge Avignon. Sincerely,
by A verified traveler
Posted 29 May 2024
Perfect location. Delicious breakfast. Helpful, friendly staff.
Comment from Hotel Management
30 May 2024 by Myriam Fernandes, Directrice Customer Relations, Hotel Management
Dear Sharon,Thank you very much for your complimentary comment! We are delighted that you enjoyed our location, our breakfast and the friendliness of our team. We look forward to welcoming you back to the Hotel de l'Horloge Avignon.Yours sincerely
by A verified traveler
Posted 26 May 2024
Excellent
Comment from Hotel Management
28 May 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Torn, Thank you for choosing the Hôtel de l'Horloge for your stay in Avignon. We are delighted that your overall experience with us was satisfactory. Your rating of 4/5 is very much appreciated and encourages us to continue to provide quality service to our valued guests.We look forward to welcoming you back on your next visit to Avignon.Yours faithfully
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Hello Jane, Thank you very much for choosing the Hôtel de l'Horloge for your stay in Avignon. We are delighted to hear that your experience with us was a most enjoyable one. Your perfect score of 5/5 is a real honour for our entire team. We look forward to welcoming you back soon for another memorable stay.Yours sincerely
by A verified traveler
Posted 18 May 2024
The staff was welcoming, friendly and most helpful.
Comment from Hotel Management
28 May 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear Josee, We are delighted that your stay lived up to your expectations. Thank you for your kind words about our team, we're glad we could help make your experience a pleasant one. We look forward to welcoming you back very soon,
by A verified traveler from Houston
Posted 18 May 2024
The breakfast was very good. We were put in the smallest room in the hotel and the room and the bathroom were very dated. The shower glass did not close and water went all over the bathroom floor. There was no power outlet in the bathroom. Small double bed. The AC could not be turned down and it was very hot in the room at night.
Comment from Hotel Management
28 May 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear SusanThank you for taking the time to share your experience with us. We are delighted that you enjoyed our breakfast. We take note of your comments regarding the size of the room and the bathroom, as well as the problems with the shower, AC and electrical outlets. Your satisfaction is our priority and we are constantly striving to improve our services. We hope to have the opportunity to welcome you again in the future to offer you a more pleasant experience. Sincerely,
by A verified traveler
Posted 5 May 2024
The parking is an issue. Guess don’t want to arrive at 8 PM and then have to navigate from the palace of the popes parking lot back to the hotel… Hotel staff assume that you could do that walk in the dark. Also, the parking lot is not easy to find
Comment from Hotel Management
13 May 2024 by Myriam Fernandes - Director Guest Relations, Hotel Management
Dear KathleenThank you for taking the time to share your experience with us. We are sorry to hear that your stay at the Hotel de l'Horloge Avignon did not live up to your expectations. Your comments about the car park are valuable and we take note of your concerns. We are continually striving to improve our services, and your feedback helps us to identify areas for improvement. We look forward to welcoming you back in the future and providing you with a more enjoyable experience. Best regards,
