Ratings based on 619 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
by A verified traveler from Glendale
Posted 9 May 2024
by A verified traveler
Posted 29 Apr 2024
Beautiful hotel very near Popes palace. Friendly staff.
by A verified traveler from Boca Raton
Posted 28 Apr 2024
Quiet place with an historical feel. Great dinner at the restaurant and also enjoyed the bar for less formal setting. Super, super staff...very friendly and always happy and kind.
by A verified traveler
Posted 10 Apr 2024
We loved our stay. Friendly and accommodating staff. Beautiful room. Great service.
by A verified traveler
Posted 5 Apr 2024
The staff and service of the hotel were very nice and helpful. The hotel kindly upgraded our room when we checked in. The room was spacious, with a separate toilet, bathroom, and closet hallway. However, the separation of all the spaces felt a bit inconvenient. The rooms are fairly old and the location and number of outlets were inconvenient. Even though an espresso maker was provided, I couldn't find an easy to reach outlet to plug it into. The breakfast also felt very bare for the price (30 euros per person). We had it included with our room when booking, but if I had to pay the breakfast price on top of the room like I did with other hotels, I would have been extremely disappointed. For hot items, there was only scrambled eggs and ratatouille. It was otherwise a normal cold breakfast buffet with bread, cheese, cold meats, yogurt, and fruit. The bread was very delicious though. At other hotels, I've had bacon, sausages, and quiche at the breakfast buffet for a much lower price. Even though this hotel is a five star hotel, the accomodations felt much worse than the 4 star hotels I've stayed during my trip. There were makeup foundation stains on the bathroom mirror and the bathtub had black stains on the caulking that should have been scrubbed off. The history of the hotel is cool, but I wouldn't stay here again.
by A verified traveler from Chino
Posted 5 Apr 2024
Overall it is a great hotel. However, AC in one of our two rooms does not work. When you turned on AC, it feels like heater is working and room temp keeps going up. The hotel staff showed up and did not bother to fix it. He just asked us to turn it off and open the window.
by A verified traveler
Posted 26 Mar 2024
Like an ageing gigolo, this hotel relies on old world charm but, ultimately, can’t really deliver the (five star) goods. Beautiful building and setting but the facilities are tired and limited. Rooms are nice but really not 5* by any stretch of the imagination. I don’t mean to sound too harsh as there was much to like…but I would not pay top prices to stay there again.
by A verified traveler
Posted 25 Mar 2024
The hotel was impeccable. Great service! Dinner was excellent.
by A verified traveler
Posted 3 Dec 2023 on Hotels
