Ratings based on 370 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
A single night's stay
Posted 28 Sep 2023 on HotelsA disabled room was requested when making an online booking, along with a clear statement of my wife's situation. The initial allocated room was not suitable & ignored the booking request. It was clear when the room was changed that there was no disabled-friendly room in the hotel ... no other guests appeared to be disabled: access from the garage was by stairs. The shower cubicle was impossible to use for my wife & it was a very tight fit for my 1.90m height. A nearby room became very very noisy from 4 a.m. [in the morning] with loud noises & regular shower usage - completely unacceptable. Reception appeared to be generally disinterested in our comments.
by A verified traveler
Posted 8 Aug 2023
The reception area and front of property is fine however my room did not match this and would never be described as boutique. We were given a room out the back by a garage which did not feature in any of the pictures and did not match description of facilities. Basic is an understatement! Shower is chest height and does not adjust, angled to spray out the enclosure. No toiletries, no safe, no bath (specified as a room feature). The towels are very worn out and the biggest towel was small. The receptionists English was as good as my French (basic/intermediate) and between us we established the issues, of which she said the other rooms are fine but this is all they have as a quad room. Would not offer refund. Breakfast is overpriced for the very limited options. The pool table sloped and nothing else in the ‘games room’ worked. Everything about my stay was basic and overpriced. I would never stay again.
by A verified traveler
Nice old hotel
Posted 22 Jul 2023 on HotelsPleasant hotel good for a stop over. Small rooms but an interesting hotel. Staff not very helpful and didn’t reply to emails.
by A verified traveler from hartsdale
Posted 28 Jun 2023
Dry cute hotel walking distance to shops and restaurants, and stuff very friendly
by A verified traveler
Posted 18 Jun 2023
Independent owner operated hotel with very good rooms friendly and helpful staff near centre of Auxerre. A good place to visit and stay
by A verified traveler
Posted 3 Jun 2023 on Hotels
by A verified traveler
Posted 24 May 2023
by A verified traveler
Posted 20 Feb 2023 on Hotels
The hotel was nice in a quiet part of town
by A verified traveler
Posted 11 Jan 2023
