Ratings based on 343 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
All was very good except the TV's weren't easy to use and the picture quality was poor on one of the sets.
by A verified traveler
Posted 20 May 2024
The suite was large and was nice having 2 rooms. Quiet: best sleep I have ever gotten a lodging environment! Friendly staff both front end and other staff in the facility!
by A verified traveler
Posted 17 May 2024
Great hotel for me my husband and 2 cats.
by A verified traveler
Posted 8 May 2024
Bed was very comfortable. Room was clean and stocked with coffee & condiments, extra toilet paper and towels. Continental breakfast was pretty good too.
Comment from Hotel Management
9 May 2024 by Amanda-General Manager, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found your bed comfortable and your room clean and well-stocked with amenities. Providing a cozy and convenient experience is always our top priority.We're also glad to know that you enjoyed our continental breakfast offerings. Our team works hard to ensure a variety of options to start your day on a satisfying note.We appreciate your kind words and hope to welcome you back for another pleasant stay in the near future.
by A verified traveler from COMSTOCK PARK
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Amanda-General Manager, Hotel Management
We appreciate you taking the time to provide feedback on your recent stay. We regret to learn that your experience fell short of your expectations. Your satisfaction is important to us, and we would like to understand more about your concerns so we can address them appropriately. If you would be willing to share additional details about your stay, please feel free to contact us directly. We value your feedback and hope to have the opportunity to improve your experience in the future. Thank you for choosing to stay with us.
by A verified traveler from Hawthorn Woods
Posted 4 May 2024
Service is ok, the facility is not clean
Comment from Hotel Management
7 May 2024 by Amanda-General Manager, Hotel Management
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. Providing a clean and comfortable environment is of utmost importance to us, and we apologize for falling short in this regard. Your comments will be shared with our housekeeping team to address any areas of concern and to ensure that our cleanliness standards are consistently met. We appreciate your honesty and hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 2 May 2024
Was really surprised by how clean and helpful the staff were. Will definitely stay here again. Easy on and off interstate. Restaurants and entertainment within walking distance
Comment from Hotel Management
7 May 2024 by Amanda-General Manager, Hotel Management
Thank you for your fantastic review and for choosing to stay with us! We're thrilled to hear that our cleanliness and attentive staff exceeded your expectations. Making your stay enjoyable and comfortable is our top priority, and we're delighted to know we hit the mark. We're also glad you found our location convenient and enjoyed the nearby dining and entertainment options. We can't wait to welcome you back for another wonderful stay!
by A verified traveler
Posted 29 Apr 2024
This hotel is convenient to I-80. It is a clean, no frills place to stay. The rooms I’ve been in are all spacious and comfortable. I will say that it’s noticeably aging and not quite like some of the other Wingate hotels where I have stayed in the past. Faucets could stand to be replaced or repaired and there are noticeable areas of paint peeling, cracked sinks, furniture and doorways in the rooms that have been banged up, etc. However, I will stress that it is clean, comfortable and adequate for my needs. I would stay here again if I am in the area. It is a good value for the price.
Comment from Hotel Management
30 Apr 2024 by Amanda-General Manager, Hotel Management
Thank you for sharing your detailed feedback with us. We're glad to hear that you found our hotel to be conveniently located and appreciated the spacious and comfortable rooms during your stay. Providing a clean and comfortable experience for our guests is always our top priority.We appreciate your constructive comments regarding the aging aspects of our property. Rest assured, your feedback has been shared with our management team, and we are actively working on improvements to enhance our guests' experience. We understand the importance of maintaining our facilities to the highest standards, and we apologize for any inconveniences caused by the aging elements you mentioned.It's wonderful to know that despite these observations, you found our hotel to be a good value for the price and that you would consider staying with us again if you're in the area. Your satisfaction means a lot to us, and we look forward to the opportunity to welcome you back and provide you with an even better experience in the future. Thank you again for choosing to stay with us
by A verified traveler from Strongsville
Posted 28 Apr 2024
by A verified traveler
Posted 23 Apr 2024
Great place
Comment from Hotel Management
30 Apr 2024 by Amanda-General Manager, Hotel Management
Thank you for taking the time to leave us feedback! We're glad to hear that you had a positive experience during your stay with us. Our goal is to provide all our guests with a great experience, so we're delighted that we could meet your expectations.If there's anything specific you enjoyed or if there are any areas where you think we could improve, please feel free to let us know. Your feedback helps us ensure that we continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another great stay in the future. Thank you for choosing to stay with us!
