Ratings based on 532 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Very clean and convenient
Comment from Hotel Management
11 Jun 2024 by Operations Manager, Hotel Management
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again, we hope you will choose to stay with us.
by A verified traveler
Posted 9 Jun 2024
Nice hotel
Comment from Hotel Management
11 Jun 2024 by Operations Manager, Hotel Management
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again, we hope you will choose to stay with us.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
9 Jun 2024 by Operations Manager, Hotel Management
Dear Carla,Thank you so much for your positive feedback! We are delighted to hear that you had a wonderful stay at TownePlace Suites Austin Northwest/The Domain Area. Our team works hard to ensure every guest has a memorable experience, and it is always gratifying to receive such kind words. We appreciate your recognition of our efforts and are pleased to know that our amenities and services met your expectations.We look forward to welcoming you back on your next visit to Austin. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know.Warm regards,Seda AllenOperations Manager TownePlace Suites Austin Northwest/The Domain Area
by A verified traveler
Posted 1 Jun 2024
Everything was great only problem was there was s three week hold from incidentals that seems excessive so beware of that other than that the stay was awesome!
Comment from Hotel Management
2 Jun 2024 by Team Member, Hotel Management
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again, we hope you will choose to stay with us.
by A verified traveler
Posted 29 May 2024
We recently stayed here, and unfortunately, my experience during breakfast was very disappointing. The hotel was not prepared for guests at breakfast time. Many of the food items were finished, and the staff repeatedly said, "We're out" throughout the couple of days that we stayed. Additionally, the area designated for breakfast was far too small to accommodate all the guests. This resulted in long lines, only to find empty serving dishes once reaching the front. I hope the hotel can improve its breakfast service to better meet the needs of its guests in the future.
Comment from Hotel Management
29 May 2024 by Seda Allen Operations Manager, Hotel Management
Dear Masoomeh,Thank you for sharing your feedback with us. We sincerely apologize for the disappointing experience you had during breakfast. We understand how important a good start to the day is, and it is disheartening to hear that we fell short during your stay.We are committed to improving our services and ensuring that our guests have a pleasant experience. Your comments about the breakfast area and food availability are being taken seriously, and we are already working on solutions to better accommodate our guests and avoid similar issues in the future.We hope you will give us another chance to provide you with the exceptional experience you deserve. Thank you once again for your valuable feedback.Warm regards,
by A verified traveler
Posted 26 May 2024
Very nice place
Comment from Hotel Management
29 May 2024 by Managment, Hotel Management
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again, we hope you will choose to stay with us.
by A verified traveler
Posted 14 May 2024
Great
Comment from Hotel Management
29 May 2024 by Team Member, Hotel Management
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again, we hope you will choose to stay with us.
by A verified traveler
Posted 13 May 2024
This is a hidden gem. Most cleanest place that I’ve been in a while! I love it. Comfy beds, great staff and good options for breakfast! Definitely my first option next time.
Comment from Hotel Management
29 May 2024 by Team Member, Hotel Management
Thank you so much for nice words and staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again, we hope you will choose to stay with us.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
29 May 2024 by Team Member, Hotel Management
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again, we hope you will choose to stay with us.
by A verified traveler
Posted 8 May 2024
The hotel is in a remote area, with few options A walkable distance.
Comment from Hotel Management
29 May 2024 by Team Member, Hotel Management
Thank you so much for staying with us. We are glad we were able to provide you with great service. If you are in the Austin area again, we hope you will choose to stay with us.
