Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gilbert
Posted 27 May 2024
Cool hotel. Nice location. Had a great stay
Comment from Hotel Management
28 May 2024 by Brian W , Hotel Management
Good morning Matt! Thank you for your wonderfuk review and your kind words. We are glad you had a great stay and look forward to hosting you again near in the near future.Cheers,
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Brian W , Hotel Management
Good morning Cynthia,Thank you for your kind review. We hope to host you in the near future! Best,
by A verified traveler
Posted 21 May 2024
Really enjoyed my stay and room.
Comment from Hotel Management
24 May 2024 by Dan Arana , Hotel Management
Dear Amy,Thank you for your feedback!
by A verified traveler from Houston
Posted 20 May 2024
Nice property with great views. Needs some updating. A bit old and dingy.
Comment from Hotel Management
21 May 2024 by Brian W , Hotel Management
Hello James,We appreciate you taking the time to give us your honest feedback. We arecurrently going through multiple projects to uplife our property. We hope to welcome you back in the near future to show you stellar time!
by A verified traveler
Posted 20 May 2024
Property was average.
Very small room with limited space to sit.
Extremely noisy . Bed was comfortable, but never slept due to cars racing all night.
54 bucks to park.
Coffee is great downstairs as well as tacos.
Decent pool but very crowded,
Comment from Hotel Management
20 May 2024 by Brian W , Hotel Management
Hi Kelly,Thank you for sharing your feedback with us. I apologize for any inconvenience you experienced during your stay. We take guest satisfaction seriously and will certainly address the issues you've raised.Regarding the size of the room and limited seating space, we understand that comfort and convenience are important aspects of any stay, and we'll explore ways to maximize the available space better.I'm truly sorry to hear about the noise disturbance from outside. While we cannot control external factors such as street noise, we'll look into possible solutions to mitigate this issue for our guests in the future.The parking fee is in line with the rates of other hotels in our area, but we'll take your feedback into consideration as we evaluate our pricing structure.I'm glad to hear that you enjoyed the coffee and tacos downstairs. We strive to offer a variety of dining options to cater to our guests' tastes.As for the pool, we apologize for any inconvenience caused by overcrowding. We'll assess our capacity limits and consider adjustments to ensure a more enjoyable experience for all guests.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. If you decide to return, please don't hesitate to reach out to me directly, and I'll ensure your stay is as comfortable as possible.
by A verified traveler
Posted 20 May 2024
STAFF WAS VERY FRIENDLY. I actually left some expensive clothing in the room & they were kind enough to ship them to me the next day. I would highly recommend this hotel.
Comment from Hotel Management
20 May 2024 by Brian W , Hotel Management
Hey there Kelly! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience during your stay with us. Our staff strives to provide exceptional service, and it's heartwarming to know that their efforts made a difference for you. We understand how important it is to feel valued and taken care of as a guest, so we're delighted that we could assist you with retrieving your belongings promptly. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the future! If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Safe travels!
by A verified traveler
Posted 19 May 2024
I left valuables in my room and notified the hotel and they said security would call me back and I have heard nothing
Comment from Hotel Management
20 May 2024 by Brian W , Hotel Management
Hi Carolyn,I'm terribly sorry to hear about this inconvenience. Your peace of mind is of utmost importance to us, and I understand the urgency of the situation. Let me personally look into this matter for you right away. I'll reach out to our security team immediately to ensure they follow up promptly and provide you with an update. Rest assured, we take the security and safety of our guests' belongings very seriously, and we will do everything we can to assist you in locating your valuables. Thank you for bringing this to our attention, and please accept my sincerest apologies for any inconvenience caused.
by A verified traveler
Posted 19 May 2024
A great stay at The Line! I stayed in a lakeview suite. The room was spacious and comfortable. The only negative was they only had one elevator working for about 3 days of my stay and it took so much time for me to get down to the lobby with my luggage. The staff at the hotel was very hospitable and I would definitely stay again.
Comment from Hotel Management
27 May 2024 by Poya, Hotel Management
Hi Patricia,Thank you for taking the time and providing your detailed feedback. We're elated to hear you had such a wonderful stay! We apologize about the delays as we perform routine maintenance on one of our elevators over the course of your stay. We would love to host you again soon when the maintenance has been completed in the near future!
by A verified traveler
Posted 16 May 2024
The room was nice and clean and the staff was courteous and friendly.
Comment from Hotel Management
17 May 2024 by Dan Arana , Hotel Management
Dear Robert,Thank you for your feedback!Cheers!
by A verified traveler
Posted 11 May 2024
Great service from front desk and valet.
Comment from Hotel Management
13 May 2024 by Poya, Hotel Management
Hi Deborah,We're pleased to hear that you had an enjoyable stay! We hope to have the opportunity to host you again soon.
