Ratings based on 364 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Rachel, AGM, Hotel Management
Thank you so much for your feedback: we are happy to hear you enjoyed your stay.We will share your review with our staff.
by A verified traveler
Posted 18 Apr 2024
Very clean & staff very professional. Nice location with walkable food options
Comment from Hotel Management
18 Apr 2024 by Rachel, AGM, Hotel Management
Thank you for your feedback: we are so glad you enjoyed your stay! We will share your review with our staff and hope to see you again in the future.
by A verified traveler
Posted 15 Apr 2024
Our stay would have been great except for two things:
1) On our last night in the hotel, the fire alarm went off at 2:30 AM. We woke up, threw on our clothes, and ran outside. The fire department came and said everything was fine, it was just an alarm error. We went back to our rooms and tried to get back to sleep. At 3 AM, the alarm went off again, and we again got up, dressed, and went downstairs-- an employee was trying to shut off the alarm but didn't seem to be able to. The fire department came and got it shut off again. We went back to bed, again, worried we wouldn't be able to get back to sleep. We had only just started to doze off, when ~5AM, the alarm went off yet a third time. We were checking out that day and had to catch an airplane later that day, but clearly weren't going to get any more sleep, so we just packed our things and left the hotel-- the alarm was still going off as we left. We only got a couple hours of sleep, which was not how we wanted to end the last night of our vacation.
2) The curtains need to be longer in the left window in room 211-- they don't reach the top of the air conditioner and are too short to block out all of the light coming from the very bright light on the side of the building that illuminates the pool all night.
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
2 May 2024 by Rachel, AGM, Hotel Management
Thank you for your feedback: we are glad you enjoyed your stay! We will share your review with our staff.
by A verified traveler
Posted 30 Mar 2024
Everything was good, but I wished they provided a soap.
Comment from Hotel Management
4 Apr 2024 by Rachel, AGM, Hotel Management
Thank you so much for your feedback: we are glad you enjoyed your stay! We apologize for the inconvenience of not having miniature bar soap available during your stay: as a part of a broader sustainability agenda, IHG is the first global hotel company to commit ALL of its estate to removing bathroom miniatures in favor of bulk-size amenities.This allows us to significantly reduce our waste footprint and make a positive difference to the environment and our local communities.
by A verified traveler
Posted 23 Mar 2024
There was an occasional knocking sound from above. Not sure if the pipes. Would go on at intervals of 1 minute to 2.
Comment from Hotel Management
25 Mar 2024 by Rachel, AGM, Hotel Management
Thank you for your feedback: we are sorry to hear your stay was interrupted by the knocking sounds! We have shared your review with our staff and let our Maintenance department know so they can look into it. We hope you will stay with us again so we can provide a better stay for you.
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Rachel, AGM, Hotel Management
Thank you for your feedback. We are sorry to hear your stay was just okay: our team is committed to providing an exceptional stay for all our guests. Please feel free to contact us with more information about how we can make future stays better.We will share your review with our staff and hope you will give us another opportunity to provide you with an excellent stay in the future.
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Rachel, AGM, Hotel Management
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your review with our staff.
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
8 Mar 2024 by Rachel, AGM, Hotel Management
Thank you for your feedback!We will share your review with our staff.
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
8 Mar 2024 by Rachel, AGM, Hotel Management
Thank you so much for your feedback! We are so glad you enjoyed your stay.We will share your feedback with our staff.
