Ratings based on 547 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Carissa Smith, Hotel Management
Deborah, thank you for the wonderful five star review. We hope that you will give us the opportunity to welcome you back again very soon.
by A verified traveler
Posted 17 Apr 2024
It was nice and not 100 degrees. Unusual for Texas.
Comment from Hotel Management
17 Apr 2024 by Carissa Smith, Hotel Management
Clarke, thank you for the wonderful five star review. We are pleased to report that Texas only sees temperatures around 100 degrees in the summer months! The spring is a beautiful time to visit and we are so glad that you did. We hope you will come back to see us again very soon. If you do decide to come back in the summer, we have a lot of fun activities and three amazing pools to keep you cool.
by A verified traveler
Posted 14 Apr 2024
The hotel check in and out process is seamless and top rated. Keep in mind check is 4pm and early check in is first come first served and we still waited an hour but they did their best to get us in. Lobby and grounds are beautiful, rooms need updating! Enjoyed the stay nonetheless.
Comment from Hotel Management
17 Apr 2024 by Carissa Smith, Hotel Management
Ursela, thank you for providing a review of your recent stay with us. We are happy to see that you enjoyed your stay and hope you will come back to see us again very soon.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Carissa Smith, Hotel Management
Clara, thank you for taking the time to provide a rating for our resort. It looks like we did not exceed your expectations which is always our goal. We would love to learn more as it will only help us to better serve you the next time if we are honored enough to host you again.
by A verified traveler
Posted 5 Apr 2024
We arrive at 1am and hotel did honor my request for 2 connecting rooms and top floors, but the Suite's air condition keep blowing cold air, non stop , cold and noisy. can not sleep, waited until morning and called for repair, Engineer said there is broken part, and replaced it, also no hot water, which takes long time to fix, then I called front desk for a room change, they said there are vacant rooms available for change, but the system is down, can not generate keys. have to work with engineers to repair the cold water issue, finally it's done, then Dinner at Blind SALAMANDER, Waited for around 2 hours, the Main Course did not come, we have to cancel it and eat instant noodle at room, so one full day no sleep, no eat , if I am hotel manager, I will not charge that night at least. with that said, they do have good location with beautiful High Country View, also a new building, just they assigned us an old building, wishing I checked in detail when booking, also lost and found staff is helpful when my son forget his bag at the game room.
Comment from Hotel Management
8 Apr 2024 by Carissa Smith, Hotel Management
Randy, thank you for your feedback. We consider it a gift as it helps us to better understand how to meet and exceed all of our guests' needs every time they stay with us. That is always our goal. Unfortunately, the room configuration you requested with the suite connecting to a queen balcony unfortunately does not exist. All of our balcony rooms are in the original tower of the hotel which have been fully remodeled. We regret that the complimentary upgrade to the Presidential suite, room gift, and resort credit were not enough to overcome your dissatisfaction. We do hope you will come back to stay with us again as it would be our honor to earn your trust again.
by A verified traveler
Posted 29 Mar 2024
Very well maintained
Comment from Hotel Management
1 Apr 2024 by Carissa Smith, Hotel Management
Manbir, thank you for the wonderful five star review! We are delighted that you enjoyed your stay and hope you will come back to see us again very soon.
by A verified traveler
Posted 25 Mar 2024
Had an excellent stay. Rooms were clean, quiet and staff was genuinely friendly and helpful. When in Austin, we will return.
Comment from Hotel Management
25 Mar 2024 by Carissa Smith, Hotel Management
Daniel, thank you for the wonderful review. Even more, thank you for allowing us to be your home away from home while in Austin. Please do come back to see us again soon.
by A verified traveler
Posted 24 Mar 2024
Perfection - great food, clean, upscale, good for families and couples
Comment from Hotel Management
25 Mar 2024 by Carissa Smith, Hotel Management
Shannon, thank you! We are so thrilled that you felt your stay was perfect. We hope you will come back to see us again soon.
by A verified traveler
Posted 21 Mar 2024
Nice property, but over priced for what you get.
Comment from Hotel Management
22 Mar 2024 by Carissa Smith, Hotel Management
Jerry, thank you for the five star review. While it looks like you had a great time, we are sorry to hear that you feel it was not a good value. We do hope you will come back to see us again as we would be honored to have the opportunity to win you over.
by A verified traveler
Posted 18 Mar 2024
We visited for spring break with our kids and overall we had a pleasant stay. The weather was dreary but we made the best of it. Dining options were great and the kids loved the smores. Staff was nice and helpful. Would visit again and pray for better weather.
Comment from Hotel Management
20 Mar 2024 by Carissa Smith, Hotel Management
Brittany, thank you for the wonderful review and kind words. We hate that the weather dampened your experience as we strive to exceed our guests' expectations every time they stay with us. We hope you will come back again and we can earn the 5th star!
