Ratings based on 463 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Kasa Downtown Austin, Hotel Management
Hi LaToyia,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Kasa Downtown Austin, Hotel Management
Hi Lara,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Kasa Downtown Austin, Hotel Management
Hi Caitlyn,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
9 Jun 2024 by Kasa Downtown Austin, Hotel Management
Hi Patricia,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Kasa Downtown Austin, Hotel Management
Hi William,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best Regards,Team Kasa
by A verified traveler
Broken kiosk
Posted 4 Mar 2024 on HotelsCheck in was supposed to be simple. However when I got to the property the kiosk on the first floor wasn’t working. I had to go down to the parking garage to access the kiosk and subsequently the elevator. It was difficult to be able to get to my room. That sort of threw things off for me.
Comment from Hotel Management
13 Mar 2024 by Kasa Downtown Austin, Hotel Management
Hi Lonnie, Thank you for sharing your experience with us. We apologize for the inconvenience you faced upon arrival due to the kiosk malfunction. This is not the seamless check-in experience we aim to provide, and we understand how such an issue could have affected the start of your stay. We want to assure you that the situation you encountered is not typical of our operations. At Kasa, we take pride in our technology and the reliability of our services. Immediate action is being taken to address and rectify the kiosk issue to prevent such occurrences in the future. Additionally, we're reviewing our check-in procedures to ensure alternative access solutions are clear and readily available should any unforeseen issues arise again. Your feedback is invaluable to us as it helps us improve and ensure that we meet the high standards our guests expect. We're committed to providing a comfortable and enjoyable experience, and we sincerely hope you will consider staying with us again to see the improvements made. Thank you once more for bringing this to our attention. If there's anything further we can do to assist you, please don't hesitate to reach out. Sincerely, Team Kasa
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Kasa Downtown Austin, Hotel Management
Hi Jeremey,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa
by A verified traveler
A must stay.
Posted 18 Feb 2024 on HotelsGreat place to stay, massive apartment and close to everything.
Comment from Hotel Management
22 Feb 2024 by Kasa Downtown Austin, Hotel Management
Hi Ryan,We are thrilled to hear that you found your stay at Kasa Downtown Austin to be a must-stay experience! It warms our hearts to know that you appreciated our massive apartment and the proximity to everything in the area. Your satisfaction is our top priority, and we are overjoyed to have been a part of your memorable stay. See you back soon!Best regards,Team Kasa
by A verified traveler
Posted 10 Feb 2024
Unique eclectic vibe. Excellent location and facility, but very difficult to find. Complicated check-in interactive is only provided at the last minute; be sure to plan a safe location and read through it carefully! This is esssential for this location.
Comment from Hotel Management
16 Feb 2024 by Kasa Downtown Austin, Hotel Management
Hi Deborah,Thank you for choosing Kasa Downtown Austin! We're delighted to hear that you enjoyed the unique eclectic vibe and excellent location of our facility. We apologize for any difficulties you experienced in finding the property and the last-minute check-in instructions. Your feedback is valuable to us, and we will take steps to improve our communication process to ensure a smoother check-in experience for our guests. We appreciate your thoughtful review and look forward to welcoming you back soon!Best regards,Team Kasa
by A verified traveler
Posted 7 Feb 2024
The property is in a great location near walking trails and lots of dining options. It was clean and comfortable. It was challenging to figure out the parking and the elevator the first day and it felt like i had to click a lot of links to get the check-in and parking instructions.
Comment from Hotel Management
16 Feb 2024 by Kasa Downtown Austin, Hotel Management
Hi Melissa,Thank you for taking the time to share your experience at Kasa Downtown Austin. We're delighted to hear that you enjoyed our property's great location near walking trails and dining options. It's wonderful that you found the accommodations clean and comfortable. We apologize for any inconvenience you faced with parking and check-in instructions. Your valuable feedback has been duly noted, and we will work on improving our instructions to ensure a smoother experience for our future guests. We appreciate your understanding and look forward to welcoming you back on your next visit to Austin!Best regards,Team Kasa
