Ratings based on 533 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Professional and friendly staff.
Plumbing in room and water pressure needs looking at. We were on the 2nd floor. Water pressure to take a shower was POOR
Comment from Hotel Management
17 May 2024 by Chrisse, Hotel Management
Hello Gwendolyn,Thank you for the 5-star rating! We're glad you found the staff professional and friendly. We love guests who appreciate our staff! Thank you as well for letting us know regarding the water pressure and we'll definitely have that checked right away. Our apologies for the inconvenience it had caused. We hope to welcome you back soon on your next visit!
by A verified traveler
Posted 21 Apr 2024
Great, friendly staff. There was a maintenance issue and they did everything they could to make sure it didn’t impact our stay. Nice area with lots around it.
Comment from Hotel Management
21 Apr 2024 by Chrisse, Hotel Management
Hello Richie,Thank you for choosing Home2 Suites by Hilton Austin Airport and we greatly appreciate your kind words. We're grateful for your patience and understanding and we're glad to hear that you enjoyed your stay. We hope to welcome you home again soon. Safe travels!
by A verified traveler
Posted 11 Apr 2024
easy checkin
Comment from Hotel Management
14 Apr 2024 by Chrisse, Hotel Management
Hello Randall,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 10 Apr 2024
I needed a nice and safe hotel close to the airport so that I could make a 5 a.m. flight. This one perfectly fit the bill and I'd recommend it to others with the same requirements. (Though being close to the airport meant jet noise, so likely not a venue for a vacation.)
Comment from Hotel Management
14 Apr 2024 by Chrisse, Hotel Management
Hello Christine,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations and that it suited your needs. We look forward to welcoming you back to our hotel in the future!
by A verified traveler
Posted 10 Apr 2024
The rooms are big and roomy and very comfortable. The hotel is just a quick drive back to the airport.
Comment from Hotel Management
14 Apr 2024 by Chrisse, Hotel Management
Hello Patricia,Thank you for choosing to stay with us and I am glad to hear that your stay went well. We are thrilled that you liked our property and hotel rooms. We hope to welcome you home again soon!
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Chrisse, Hotel Management
Hello Jacob,Thank you for choosing Home2 Suites and for staying with us. We greatly appreciate the feedback and the perfect rating! We'll see you again on your next visit!
by A verified traveler
Posted 5 Apr 2024
Breakfast selection so-so
Comment from Hotel Management
14 Apr 2024 by Chrisse, Hotel Management
Hello John,I appreciate your positive feedback about our hotel. We are glad to hear that you had an enjoyable stay, and we can't wait to welcome you back next time.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
3 Apr 2024 by Home2 Team, Hotel Management
Dear LaShawn,Thank you for your feedback on your recent stay. Please take my apology for the less than satisfactory experience you had with us. We always try to provide the best service to our guests and our hotel has always taken pride in ensuring that our guests have the feeling of it being away from home. We hope you will be giving us another chance and returning to our hotel in the future.
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Chrisse, Hotel Management
Hello Leilanie,Thank you for your feedback on your recent stay with us. We're glad to hear that you enjoyed your stay and we hope to welcome you back on your next visit!
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
14 Apr 2024 by Chrisse, Hotel Management
Hello Martha,Thank you for choosing to stay with us and I am glad to hear that you had a wonderful stay! We look forward to welcoming you back to the hotel in the near future.
