Ratings based on 748 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Didn’t like there were no microwave in the room. Disliked the coffee pot in the restroom. Sad the flags in front of property were old and torn.
by A verified traveler from plano
Posted 17 May 2024
Very clean and updated property
by A verified traveler
Posted 15 May 2024
I have nothing bad to say about our three day stay. Perfect
Comment from Hotel Management
16 May 2024 by Lana Dimitrova, Hotel Management
Dear Laura,Thank you for taking the time to share your feedback about your recent stay at Hampton Inn & Austin Cedar Park Lakeline. We're delighted to hear that you enjoyed all aspects of your stay and look forward to your return!Sincerely,Lana DimitrovaGeneral Manager
by A verified traveler
Posted 13 May 2024
Ideal location for both quietness and nearby shopping
Comment from Hotel Management
16 May 2024 by Lana Dimitrova, Hotel Management
Dear Elsie,Thank you for your feedback! What a pleasure to hear that our ideal and quiet location made your stay memorable!Your positive comments are very much appreciated, and we look forward to your next stay!Sincerely,Lana DimitrovaGeneral Manager
by A verified traveler
Posted 10 May 2024
The 1st room l was given had an odor but was quickly move to another one that was very fresh.
Thanks to the attendant for your prompt service...
Comment from Hotel Management
16 May 2024 by Lana Dimitrova, Hotel Management
Dear Carsandra,Thank you very much for your feedback! Please accept our apologies about the odor in the first room. We are so glad we made it right for you and hope to see you again soon!Sincerely,Lana DimitrovaGeneral Manager
by A verified traveler
Posted 9 May 2024
by A verified traveler
Posted 3 May 2024
The property was clean and well kept on the exterior. The interior was warm and inviting. The room was clean but could have been better--the bathroom had hair in the shower and there were stains on the carpet. The pillows smelled like shampoo and I had to ask for clean linens and towels after housekeeping took them on the 2nd day of our stay. The elevator was very unnerving to say the least. It stalls and makes a loud chain-clanking noise. We used the stairs to avoid it. The stairwells are filled with HOT air.
Comment from Hotel Management
3 May 2024 by Lana Dimitrova, Hotel Management
Dear Daisy,Thank you for taking the time to share your feedback about your recent stay at the Hampton Inn & Suites Lakeline. We are so glad to know our well-kept and clean building made an impression on you. Please accept our apologies about the condition of your room. We take your feedback seriously, and our team will thoroughly review and address this situation to ensure it does not happen in the future. We appreciate your valuable input as it helps us identify areas for improvement and hope that you will give us another opportunity to serve you again!Sincerely,Lana DimitrovaGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Very old not up to date I was uncomfortable in the bed I couldn’t sleep through out the night didn’t like the stay at all…
Comment from Hotel Management
10 May 2024 by Lana Dimitrova, Hotel Management
Dear Shantavia,Thank you for the review and feedback. We regret that the service you received was less than exceptional. We strive every day to wow our guests but regrettably, we sometimes fall short and appreciate you sharing your experience with us. We look forward to welcoming you back the next time your travels bring you into the area.Sincerely,Lana DimitrovaGeneral Manager
by A verified traveler
Posted 28 Apr 2024
Not all rooms have microwaves. Customer service is not very friendly.
Comment from Hotel Management
30 Apr 2024 by Lana Dimitrova, Hotel Management
Dear Thahir,Thank you for your feedback. You are correct-only our King Suites have a microwave. Your reservation was for 2 Queens beds and that room type doesn't have a microwave. For our guests' convenience we have a microwave in the lobby that is available 24/7. Please accept our sincere apologies that we could not meet your expectations. We hope that you will give us another opportunity to serve you again.Best Regards,Lana DimitrovaGeneral Manager
by A verified traveler
Posted 27 Apr 2024
Breakfast was amazing, personal very nice, the room little and the bed and pillows not very comfortable!
Comment from Hotel Management
10 May 2024 by Lana Dimitrova, Hotel Management
Dear Danielis,Thank you so much for your wonderful review! Your words are truly the greatest reward for the entire team's efforts. When we read such comments, we are motivated and know that we have done a great job. Thank you once again for your business. Looking forward to welcoming you back soon!Sincerely,Lana DimitrovaGeneral Manager
