Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great customer service and comfortable accommodations. Not much within walking distance but easy and quick to get a Lyft or Uber. Nice free breakfast
Comment from Hotel Management
4 Jun 2024 by Hampton Inn Round Rock, Hotel Management
Thank you for staying with us, it was a pleasure hosting you!
by A verified traveler
Posted 4 Jun 2024
We had a great stay overall. Mark and Sheila were very friendly. The water pressure wasn’t the best though.
Comment from Hotel Management
4 Jun 2024 by Hampton Inn Round Rock, Hotel Management
Thank you for providing your feedback regarding your stay. We are taking your comments into consideration to keep improving our service. It was a pleasure hosting you!
by A verified traveler
Posted 4 Jun 2024
Very nice room. Very cool, comfy bed and quiet!
Comment from Hotel Management
4 Jun 2024 by Hampton Inn Austin-Round Rock, Hotel Management
Thank you for your review! It was great to have you and we hope to see you again soon.
by A verified traveler
Posted 4 Jun 2024
Great staff!
Comment from Hotel Management
4 Jun 2024 by Hampton Inn Austin-Round Rock, Hotel Management
It was such a pleasure to host you! We hope to welcome to back home again soon.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by Hampton Inn Austin-Round Rock, Hotel Management
It was our pleasure to have you. We hope to see you again!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Hampton Inn Round Rock, Hotel Management
Thank you for providing your feedback, it was a pleasure hosting you!
by A verified traveler
Posted 28 May 2024
Stay for memorial weekend. We arrived at the property around 4 pm and the room was not even ready for check in. Lady at the front desk was rude. Found a dead roach right when we entered our room. Also they don’t provide cleaning every day. Won’t stay again.
Comment from Hotel Management
28 May 2024 by Hampton Inn Austin Round Rock, Hotel Management
Thank you for providing the feedback, we apologize for any inconvenience during your stay. We strive to provide excellent service to all guests and it is apparent we fell short. We hope you give us a second chance, it would be our pleasure to host you!
by A verified traveler
Posted 28 May 2024
The Hampton Inn in Wichita East was very disappointing as there was no refrigerator in the room, no lights by the bed, no dark coffee. They had no record of us making a reservation.
Comment from Hotel Management
29 May 2024 by Hampton Inn Round Rock, Hotel Management
Thank you for providing your feedback regarding your stay at a different property. For the Round Rock location, we have dark coffee, lights by the bed and refrigerators available upon request if your room type doesn't have one already.
by A verified traveler from Tallahassee
Posted 27 May 2024
Staff worker at check in and check out was very nice. The Manager was not very helpful
Comment from Hotel Management
27 May 2024 by Hampton Inn Austin-Round Rock, Hotel Management
We are sorry for any inconvenience you experienced. We hope you will give us a second chance next time you are in Round Rock!
by A verified traveler
Posted 25 May 2024
Old and dirty
Comment from Hotel Management
25 May 2024 by Hampton Inn Austin-Round Rock, Hotel Management
Thank you for your review. I apologize for your unsatisfactory stay. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope you give us a second chance next time you are in the area!
