Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
All was just fine
by A verified traveler
Posted 25 May 2024
Quiet inside the property. A little noise outside on the second night, but for long and had ended by the time I went to bed.
by A verified traveler
Posted 22 May 2024
Stinky lobby uncleaned room checked out right away . Not fully refunded
Comment from Hotel Management
22 May 2024 by Marcos, Hotel Management
Thanks for taking the time to provide your candid feedback regarding our amenities. We are sorry we did not live up to our high standards of exceeding expectations. We will work internally to make the necessary adjustments.
by A verified traveler
Posted 22 May 2024
The only issue was the humidity odor in the room
Comment from Hotel Management
22 May 2024 by Marcos, Hotel Management
Thanks for taking the time responding to our survey. We appreciate hearing from all our customers, though we're sorry our service was not up to our usual standards, we will work internally to make the necessary adjustments rest assured that this will help us improve our guest experience in the future.
by A verified traveler
Posted 18 May 2024
Great!
Comment from Hotel Management
21 May 2024 by Marcos, Hotel Management
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.
by A verified traveler
Posted 10 May 2024
Overall my stay was pretty much enjoyable, lots of trees, quiet, convenient to get to, clean, no Bed Bugs. But I Booked my room with Expedia I choose the option to pay at the front desk. The card I used to book with around 6:30pm May 1st 2024 had an charged unauthorized for the amount $150.89, then I received an phone call from the front desk stating that if I don't pay at least half my total because they were about to be at capacity then I risk the chance of losing my reservation. So I transferred some money into that account and then paid what I thought would've been at least the half portion of my room cost. Upon arrival/ check in I was charged $173.52 which is more than the amount I booked for. My total with Expedia was only to be $303.39,
The math doesn't add up. I checked with them (The Property) since a day after my check out date & still haven't got the reimbursement for the so called deposit etc etc. I was told give 5 business working days from Sunday May 5th 2024 I have as of today May 10th 2024. To no avail. I called and spoke I'm guessing an Miguel/ Michael and he said it was something to do with my bank. He also told me he shows that they released my reimbursement May 3rd 2024. I asked him to submit an copy to my email of that doc. I haven't received anything. Main reason I'm writing this review. Probably will not be staying with the Hampton Inn in the near future.
Comment from Hotel Management
11 May 2024 by Marcos, Hotel Management
Thank you for reaching out with your inquiry regarding the hold placed on your credit card during your recent stay with us. I appreciate the opportunity to provide clarification on this matter.Upon reviewing your folio and the transactions processed during your stay, I can confirm that the amount initially put on hold on your credit card included both the room charges and the incidentals deposit. As indicated in the copy of the folio sent to your email address, a total of 301.78 was charged for the two nights' stay, with 150.89 being charged for each night.I am pleased to inform you that the remaining amount of the hold, which was not utilized during your stay, has been refunded to the credit card on file. However, please note that the time it takes for the hold to be released from your account may vary depending on your bank's policies and procedures.Typically, holds placed on credit cards for incidentals or authorization purposes are released within a few business days after check-out. However, the exact timeframe for the hold to be dropped from your account is determined by your bank's processing times. I recommend contacting your bank directly for more information on when the hold will be released from your account. Once Gain we appreciate hearing from all our customers, though we're sorry our service was not up to our usual standards because the situation that the hold is taking longer than usual.Thanks, and have a great weekend.Best regards
by A verified traveler
Posted 10 May 2024
Clean and convenient
Comment from Hotel Management
10 May 2024 by Marcos, Hotel Management
Thanks for the wonderful review. We appreciate hearing great words about the guest stays. Looking forward to your next stay with us. Have a great day.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
21 May 2024 by Marcos, Hotel Management
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.
by A verified traveler from Fort Worth
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Marcos, Hotel Management
Thanks for taking the time responding to our survey. Looking forward to your next stay with us. Have a great day.
by A verified traveler
Posted 10 Apr 2024
I liked everything. I got what I paid for. No complaints here.
Comment from Hotel Management
12 Apr 2024 by BG, Hotel Management
Thank you for taking the time to share your experience with us! I am very pleased that you had such a wonderful time with us here at the Hampton Inn. We strive to excellence in overall service and love that you found our staff to be so awesome! We definitely look forward to meeting with you the next time you're traveling to Austin!
