Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Indianapolis
Posted 9 May 2024
Good location
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Hello Shannon,We are thrilled you found our hotel's location desirable, and we cannot thank you enough for staying with us at Embassy Suites by Hilton Austin Downtown South Congress! It was an honor having you visit, and the next time you are in the area, we hope to welcome you back.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler from Houston
Posted 6 May 2024
Everything was okay!
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
We are honored to have earned a perfect rating. It warms our hearts to know that all went well during your stay. It was a pleasure to have had you as a guest, and we look forward to welcoming you back anytime!Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 5 May 2024
Property was clean, convenient and omelette station was very good. However, parking at $48 a night is absurd. Just increase your nightly rate instead of charging a ridiculous amount to park. Wouldn’t stay there again for that reason only.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hello Harold,We're glad to hear that you found our property clean, convenient, and enjoyed the omelette station. We understand your concern about the parking fee. Your feedback is important to us, and we'll take it into consideration as we strive to improve our guest experience. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 4 May 2024
There were ants in our room and we were told we couldn’t move rooms but then the evening manager moved us. Then there was a cricket in our bathroom. Bar staff was friendly. Not worth the price
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hello Jennifer,Thank you for taking time to share your concerns with us. We sincerely regret to hear about your experience during your recent stay. While we regularly treat our property for pests, we will be sure to have your comments looked into further by our pest control team. We hope to have the opportunity to provide you with a more seamless stay in the future. Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 2 May 2024
Roaches and ants.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hello Miriam,Thank you for sharing your concerns with us. We sincerely apologize for the pest issue you experienced, and our maintenance team will promptly address this concern. Your input is appreciated and we wish you safe and pleasant travels.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Hello Danielle,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 25 Apr 2024
The options for the happy hour was very limited. They had crackers and dip.
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Hello Anne,It's always a pleasure hearing from our guests. We're glad your overall stay was pleasant, and we appreciate your feedback about the happy hour selections. The next time you're in the area, please come back to see us.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler from Erie
Posted 25 Apr 2024
Within walking distance to downtown.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Hello Michael,It was a pleasure hosting you at Embassy Suites by Hilton Austin Downtown South Congress! We're glad our location worked well for your trip, and we look forward to seeing you again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 22 Apr 2024
Paid for parking but none of the elevators were working. The cleanliness of the restrooms could have been better also.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Hello Tameka,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the elevators and bathrooms. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 21 Apr 2024
Free drinks, good breakfast. Staff was not friendly, room was not clean.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Hello Cherylonda,Thank you for choosing to stay with us and for providing your review. While we are pleased that our complimentary evening reception and breakfast both met the mark for you, we regret to hear your concerns about the lack of service and housekeeping. What you have described does not convey the high-quality experience we are known for, so we are grateful for your bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future to change your perceptions.Regards, Embassy Suites by Hilton Downtown South Congress Management Team
