Ratings based on 847 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
poor
Comment from Hotel Management
13 Jun 2024 by Hotel Management Team, Hotel Management
We sincerely apologize if your stay did not live up to expectations. Any feedback would be very much appreciated. We'd relish the opportunity to host you again and make your stay one to remember!
by A verified traveler
Posted 9 Jun 2024
WORST HOTEL EVER
Comment from Hotel Management
10 Jun 2024 by East Austin Hotel Team, Hotel Management
Maria, we are sorry to hear that you were dissatisfied with your booked room and regret that you chose not to stay with us. We hope you will consider giving one of our standard rooms a try in the future!
by A verified traveler
Posted 8 Jun 2024
Nice and quiet. Clean property
Comment from Hotel Management
10 Jun 2024 by Hotel Management Team, Hotel Management
Thank you for staying with us, Joseph! We hope to see you again soon!
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hotel Management Team, Hotel Management
Thank you for staying with us, Angeline!
by A verified traveler
Posted 1 Jun 2024
Pool needed cleaning…badly
Comment from Hotel Management
10 Jun 2024 by East Austin Hotel Team, Hotel Management
Lisa, thank you for your feedback. We want to assure you that our pool undergoes daily cleaning. We apologize if your visit coincided with the time between cleanings.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hotel Management Team, Hotel Management
Thank you for staying with us, Todd. Any feedback on making your stay a 5/5 is greatly appreciated!
by A verified traveler
Posted 28 May 2024
The hotel didn't have many quests. The parking lot and restaurant were nearly empty. But, they sold a large number of day passes for the pool. The pool was so full, there wasn't room to move or to stand anywhere that wasn't 2 feet from 5 other people. There were no lounge chairs available the whole day. We were lucky to find chairs in the pool bar. The staff was working very hard. Someone, please, provide some kind of AC or a fan for the pool bartender. But, the specialty cocktails at the pool bar took a long time to make, so there was a long line most of the time. The bartender said we could go inside to order a drink, but the inside bartender said they were closed. The pool ran out of towels and didn't get more towels for an hour. The manager and staff are working hard. I hope they find a way to rent more rooms and sell fewer pool passes.
Comment from Hotel Management
10 Jun 2024 by East Austin Hotel Team, Hotel Management
Dear Carol, we regret to hear about the inconvenience you experienced with securing a chair on our pool deck. As seating is allocated on a first-come, first-served basis, we appreciate your understanding and are pleased to know you were able to secure seating in our pool bar area. We agree that our staff works hard, and want to assure you that our pool bartenders are provided with fans and access to air conditioning for their comfort. Due to full occupancy on the date of your stay and the high number of guests enjoying the pool, we apologize for the rapid depletion of pool towels. Please note that guests are always welcome to request additional towels during check-in or through housekeeping service. Thank you for your feedback and understanding.
by A verified traveler
Posted 27 May 2024
Don’t like you have to pay for parking.
Comment from Hotel Management
28 May 2024 by East Austin Hotel Management , Hotel Management
Thank you for staying with us Reginald!
by A verified traveler from Dallas
Posted 22 May 2024
Comment from Hotel Management
13 Jun 2024 by Hotel Management Team, Hotel Management
Thank you for staying with us, Mike. We value your input and would greatly appreciate any feedback on how we could make your next stay a perfect 10/10!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by East Austin Hotel Management , Hotel Management
Laura, we're very sorry if your expectations were not met during your recent visit. Any feedback on how we could have made your stay a 5/5 is very much appreciated.
