Ratings based on 27 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Property is close to I-35. We had a lot of road noise making sleep difficult. We were on the 11th floor and still had lots of road noise.
Comment from Hotel Management
15 May 2024 by Hotel General Manager, Hotel Management
Hello Teresa, we apologize about the noise from the street, but thanking you for bringing this to our attention so that we are able to enhance our offerings to assist our guests with canceling out this sound. Please let us know prior to you next visit and we will ensure you have an amazing room set aside for you!
by A verified traveler from New Orleans
Posted 15 May 2024
They cancelled my reservation after I had checked in online.
Comment from Hotel Management
15 May 2024 by Hotel General Manager, Hotel Management
Hello Robert - We apologize for this inconvenience, we will be reaching out to you personally today to ensure that we can resolve the issues.
by A verified traveler
Posted 14 May 2024
Old property it’s maintained had some trouble with the elevator and the bar apparently was getting remodeled. Overall the place was completely and utterly average, so was great for the event we had to go to.
Comment from Hotel Management
14 May 2024 by Hotel General Manager, Hotel Management
We apologize that you did not have a wonderful experience with us here at Downright Austin, we look forward to having you back and enjoy all of the beautiful spaces as they finish the transformation!
by A verified traveler
Posted 13 May 2024
BEWARE if you have your own vehicle be prepare to pay $52 a day for self parking in the hotels own parking garage. If your doing self parking don’t stop underneath the canopy to unload your luggage because valet will tell you to move because you are causing traffic (which I wasn’t). 3rd floor in parking garage which is also street lvl is all for valet which you can barely see painted on the floor. Also it’s very hard to get around in the parking garage I would advice not to bring a truck or big suv. Arrive there at 3 to check in just to be told my room wasn’t ready yet and I would have to wait. Finally when I received my room I went to drop off my luggage and the room was extremely humid while the AC was set at 67. Figure out later when I went out that if you set your thermostat above 70 the room will be humid when you come back.
Comment from Hotel Management
13 May 2024 by Hotel General Manager, Hotel Management
Hello Genaro, Thank you for sharing your feedback with us which will allow us to alter some training necessary around our guest experience. Please reach out to us directly as we would be grateful to speak with you regarding your experience.
by A verified traveler from Dallas
Posted 12 May 2024
We had a great experience overall. I was a little hesitant from other review but we didn’t encounter load noise. Parking is expensive but we paid valet instead. When you request by time you get down to lobby your car is there. Only thing was the pool and gym was not available at our stay.
Comment from Hotel Management
13 May 2024 by Hotel General Manager, Hotel Management
We look forward to having you back with us at Downright Austin during your next visit here!
by A verified traveler
Posted 12 May 2024
The pool should be open
Comment from Hotel Management
13 May 2024 by Hotel General Manager, Hotel Management
We do apologize the pool was not operational during your visit.
by A verified traveler
Posted 12 May 2024
I did not have a good experience at Downright hotel. It is in remodeling process and nobody warned me. There was a lot of noice and the main restaurant was closed. In addition, my room had a door that connected to another room and I could not sleep because of the noice of the people next door sounded as if they were in my room.
Comment from Hotel Management
13 May 2024 by Hotel General Manager, Hotel Management
We do apologize about the noise from the neighboring room. We do hope to have you back at Downright soon to experience all of the wonderful amenities the hotel has to offer!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Hotel General Manager, Hotel Management
We appreciate you joining us at Downright Austin!
by A verified traveler
Posted 10 May 2024
Unfortunately, my stay was not good. They didn't clean the room during my stay at the hotel. The restaurant is very expensive and mediocre. Staff is okay, not friendly and not welcoming at all. I guess just doing their job.
Comment from Hotel Management
11 May 2024 by Hotel General Manager, Hotel Management
Thank you for taking time to leave a review. We deeply apologize that we did not live up our expectations. We would be grateful to speak with you directly regarding your experience.
by A verified traveler
Posted 9 May 2024
wonderful stay
Comment from Hotel Management
10 May 2024 by Hotel General Manager, Hotel Management
We are thrilled to hear you had a wonderful stay with us! Thank you so much for joining us at Downright Austin!
