Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Room wasn't ready on arrival and had to wait. Phone in the room didn't work. Staff were nice however offered no discount for the delay or horrible check in.
Place is clean and in good condition.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Hello John,Thank you for being our guest. We're pleased our high standards of cleanliness left a memorable impression on you; however, we regret the wait you encountered upon checking in. We'll be sure to share your feedback with our team to ensure any necessary repairs are made promptly and to determine ways of improving our guest experience. It was a pleasure having you here, and we wish you safe travels.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Hello Janette,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
by A verified traveler from Redmond
Posted 17 Apr 2024
Nothing special about this place.
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Hello Vasily,Thank you for your review. It is disappointing that you were not fully satisfied with your experience. If you have any suggestions for ways we can exceed expectations during your next stay, please don't hesitate to reach out to us offline. We hope you enjoyed your time in Austin and look forward to hearing from you soon.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Hello Tiffany,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
by A verified traveler
Posted 16 Apr 2024
Under construction, waiter at breakfast was rude
Comment from Hotel Management
18 Apr 2024 by General Manager, Hotel Management
Hello Jorge,We are very sorry for any way in which we were unable to meet your expectations. What you've described does not reflect the level of quality we strive to provide our great guests. Your feedback is valuable and will guide our efforts to improve the guest experience. Please consider giving us another chance in the future, as we are confident we can make a better lasting impression. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
by A verified traveler
Posted 15 Apr 2024
One important thing to know is that Valet parking is the only option, from what I understand. It is $55 a night (with taxes). The hotel is LOVELY. The staff are courteous and very helpful. It is a very busy area of town but our room was quiet without any road sounds.
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Hello DeAnna,Thank you for choosing to stay with us at DoubleTree Suites by Hilton Hotel Austin. Your kind words on our staff and comfortable accommodations are very much appreciated. While we do offer valet parking, there are many parking garages within close distance, but we always try to remain competitively priced, in addition to providing peace of mind knowing your car is safe and secure. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
by A verified traveler from Woodinville
Posted 14 Apr 2024
Dining and breakfast in room only due to renovation. Very inconvenient. Not enough staff. Asked to brink blanket for rollaway bed and was told to get it myself since hotel didn't have enough people available.
Comment from Hotel Management
15 Apr 2024 by HD, Hotel Management
Thank you for your feedback!
by A verified traveler from Sammamish
Posted 13 Apr 2024
When it comes to hotels, I feel my expectations are quite reasonable: comfortable place to prepare for sleep, comfortable way to have breakfast, and in an upscale hotel, some way to relax with friends (also staying at the same hotel).
I was caught off guard how thoroughly a DoubleTree Suites by Hilton managed to fail at all three expectations.
Breakfast? Dining area is closed, the best you can have is food delivered to your room, so if you want to have another cup of coffee, or seconds, back to first floor you go. No cocktails or anything else facility-wise available to relax with friends either.
Want to read or work in the evening? Too bad, the light fixtures in the room blink, two of them, without rhythm or reason.
We tried to use the pool, and could not bring ourselves to partake - it has not been cleaned in a while.
Dishwasher noise level makes it absolutely impossible to sleep with it working.
On a positive side, the room was clean, and the personnel was friendly. But no matter what they did, they could not offset atrocious state of the facility itself. I cannot shed feeling that I was treated to essentially a Motel 6 experience in a notionally 4-star hotel by Hilton.
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Hello Tatiana,Thank you for expressing your concerns to us. We sincerely apologize for a stay that didn't reflect the high standards you associate with our brand. As you mentioned, our restaurant is currently closed for renovations, and we regret the inconvenience that caused. Your comments will help us continue improving our guest experience. We value your feedback and hope your future travels are pleasant. Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
by A verified traveler
Posted 10 Apr 2024
I just wish i didnt have to pay for valet parking if im already booked with them.they insisted they only had valet parking
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Hello Damaris,Thank you for your feedback. Your concern regarding the valet parking charges during your stay is appreciated. We strive to provide convenient options for our guests and will consider your comments for future improvements. It was a pleasure to have you stay with us, and we look forward to the opportunity to welcome you back again!Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
by A verified traveler
Posted 5 Apr 2024
I love the convenience of this hotel when attending events. The rooms are nice and beds are super comfy - I always sleep well. (Although the bedrooms need better lighting).
On this visit, the hotel's restaurant was closed for renovations so the only food option was room service which was sadly disappointing for both the dinner & breakfast I tried. Especially for the price.
My previous dining experience (when the restaurant was open) was far better.
Comment from Hotel Management
7 Apr 2024 by General Manager, Hotel Management
Hello Katrina,Thank you so much for the four stars. We're very pleased to hear you enjoyed our convenient location and the comfortable, spacious amenities of our rooms. We apologize for any inconvenience caused by our restaurant being closed for renovations and hope you will have the chance to come back again when it's open to enjoy another exceptional meal with us. We hope you'll visit us again soon!Sincerely,DoubleTree Suites by Hilton Hotel Austin Management Team
