Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
5 May 2024 by Customer Service, Hotel Management
Priyanka, it's wonderful to see your perfect rating for Courtyard Austin Airport! It's gratifying to know we met your expectations during your stay. We appreciate your recognition and look forward to seeing you again soon.
by A verified traveler
Posted 31 Mar 2024
Easy fast shuttle.
Comment from Hotel Management
1 Apr 2024 by Customer Service, Hotel Management
John, it's wonderful to hear how much you appreciated the swift and efficient shuttle service at Courtyard Austin Airport. We certainly strive to provide convenient amenities for our guests like yourself. Thanks for choosing us and we look forward to your next stay.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Thank you for the wonderful rating, Gisell!It's fantastic you enjoyed your time at Courtyard Austin Airport so much! We look forward to hosting you again soon for another amazing experience!
by A verified traveler
Posted 23 Mar 2024
What a terrible experience! Not only was there no hot water, but the hotel also mistakenly charged me over $1000. A Hugh mess.
Comment from Hotel Management
24 Mar 2024 by Customer Service, Hotel Management
Tiffany, it's disheartening to learn about your experience. We assure you that our guests' satisfaction is paramount, and any issues with utilities and unexpected charges are certainly not the norm. You can trust that we will thoroughly investigate these matters and take necessary actions to rectify the situation. We profoundly hope to have another opportunity to serve you better in the future.
by A verified traveler
Posted 20 Mar 2024
Clean and conveniently locate 10 mins away from The concourse project.
Comment from Hotel Management
21 Mar 2024 by Customer Service, Hotel Management
Brenda, it's wonderful to learn you found the Courtyard Austin Airport to be clean and in a location beneficial to your travels, just a short distance from the Concourse Project. We hope to serve you again on your next journey.
by A verified traveler from NOBLESVILLE
Posted 15 Mar 2024
Comment from Hotel Management
4 Apr 2024 by Customer Service, Hotel Management
Russell, thank you for choosing Courtyard Austin Airport for your stay. It's wonderful to see that your experience with us was a positive one. We hope to have the pleasure of your company again soon.
by A verified traveler from Roper
Posted 14 Mar 2024
Comment from Hotel Management
17 Mar 2024 by Customer Service, Hotel Management
Thanks for the outstanding rating, John!We're delighted your time at Courtyard Austin Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
by A verified traveler
Posted 2 Mar 2024
The staff was very accomodating
Comment from Hotel Management
3 Mar 2024 by Customer Service, Hotel Management
Rhonda, it's delightful to hear about your positive experience at Courtyard Austin Airport. Your compliment about our accommodating team members is much appreciated. We look forward to serving you again on your next visit.
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
3 Mar 2024 by Customer Service, Hotel Management
We appreciate the feedback, William.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Customer Service, Hotel Management
James, we're thrilled to see you had a fantastic stay at the Courtyard Austin Airport. It’s always rewarding to hear when our guests enjoy their stay. We look forward to welcoming you back for another five-star experience soon!
