Ratings based on 162 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Had my car broken in valet parking.
Comment from Hotel Management
4 Jun 2024 by Holly White, Hotel Management
Dear Teresa:Thank you for bringing this matter to our attention. We were deeply concerned to learn about your unfortunate experience with your car while it was in our valet parking. Ensuring the safety and security of our guests and their belongings is of the utmost importance to us, and we sincerely apologize for any inconvenience or distress this incident may have caused you.Please know that we took immediate action upon being made aware of the situation. We promptly contacted the authorities and made every effort to assist with filing a report. However, we regret to hear that you were unwilling to cooperate with the police. We understand that such situations can be distressing, and we are here to support you in any way we can.Please accept our sincerest apologies once again, and we hope to have the opportunity to welcome you back for a much more positive experience in the future.Warm regards,Holly WhiteGeneral ManagerThe Partridge Inn, Curio Collection by Hilton
by A verified traveler
Posted 2 Jun 2024
The staff was very kind and accommodating.
Comment from Hotel Management
3 Jun 2024 by Melissa Elam, Hotel Management
Hello Amanda, Thank you for your taking the time to write a review on your recent experience at the Partridge Inn while you were in Augusta, Georgia. I am so happy to see that you found the staff very kind and accommodating. Our staff takes pride in providing exceptional customer service. I am glad to see that we provided that for you during your stay. We cannot wait to welcome you back the next time you are in Augusta!Sincerely,Melissa ElamPartridge Inn, Curio Collection by Hilton
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Holly White, Hotel Management
Dear Pepijn:Thank you so much for your 5 star review! We are thrilled that you enjoyed your stay with us! We hope to see you again the next time your travels bring you to the Augusta area!Sincerely,Holly WhiteGeneral Manager
by A verified traveler
Posted 23 May 2024
We just came for a one night getaway. LOVVED the property and most of the staff was great. Knew it would be an older place...didn't sleep well due to the loud a/c. Food/cocktails were excellent except we were sad they were out of so many food options we had planned on having; didn't have the amazing partridge cocktail we were looking forward to. The desk-guy who checked us out said 2 words...no smile, no asking how it was. He said "you're good" while looking down. Zachary checked us in and was great. The door-man/bellhop (Alex maybe?) was PHENOMINAL. Perfect attitude to kickoff a fun trip.
Comment from Hotel Management
25 May 2024 by Holly White, Hotel Management
Dear Traci:Thank you for your feedback! We're thrilled to hear that you loved the property and enjoyed the food and cocktails. I'm glad to know that Zachary and our doorman, Alton, made a positive impression on you with their excellent service.I apologize for the issues you encountered during your stay, particularly with the loud A/C and the limited food options. We'll certainly look into the maintenance of the A/C units to ensure a more comfortable stay for our guests. Additionally, I'll work with our restaurant team to address the availability of menu items so this doesn't happen in the future.I'm also very sorry for the check-out experience you had. This is not the level of service we strive to provide. I'll be speaking with our front desk team to ensure we offer a warm and attentive service to all our guests.Your feedback is invaluable, and we hope to have the opportunity to welcome you back for an improved experience.Best regards,Holly WhiteGeneral Manager The Partridge Inn, Curio Collection by Hilton
by A verified traveler from Potomac
Posted 22 May 2024
Nice
Comment from Hotel Management
25 May 2024 by Holly White, Hotel Management
Dear Raymond:Thank you so much for your 5 star review of the Partridge Inn, Curio Collection by Hilton. We are thrilled that you enjoyed your time with us! We hope to see you again the next time your travels bring you to the Augusta area!Sincerely,Holly WhiteGeneral Manager
by A verified traveler
Posted 22 May 2024
Great old hotel with nice staff. Hotel just needs some tlc and attention toward upkeep and cleaning.
Comment from Hotel Management
22 May 2024 by Melissa Elam, Hotel Management
Hello Robert W, Thank you for taking the time to share a review on your recent stay with us at the Partridge Inn located in Augusta, Georgia. Our staff takes pride in providing genuine Southern Hospitality and will be thrilled to read that they were able to share their warmth with you. Due to us being almost 115 years old we have to provide daily TLC to our lovely property and will continue. I will ensure the housekeeping supervisor stays on the team as well. We look forward to welcoming you back in the future!Sincerely, Melissa ElamPartridge Inn, Curio Collection by Hilton
by A verified traveler
Posted 19 May 2024
This was amazing overall!! Very happy with Hank and James getting us to and from downtown and talking about Augusta and what it’s known for. Very pleased with Tameka’s service at the rooftop bar. Loved the ambience overall up top.
Comment from Hotel Management
20 May 2024 by Holly White, Hotel Management
Dear Kelly:Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us at The Partridge Inn. Hank and James are indeed fantastic team members, and we're glad they made your trips to and from downtown enjoyable and informative. It's also delightful to know that Tameka provided excellent service at our rooftop bar. The ambience there is something we take great pride in, and we're pleased you loved it.We appreciate your kind words and look forward to welcoming you back soon for another memorable stay!Warm regards,Holly WhiteGeneral Manager The Partridge Inn, Curio Collection by Hilton
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
15 May 2024 by Melissa Elam, Hotel Management
Hello. Kathryn,Thank you for sharing your feedback with us following your recent experience at the Partridge Inn. We regret to see that your experience was rated as a 3 star experience. I wished I knew how we could have gained your satisfaction. We would like to welcome you back in the future to gain your confidence in us!Sincerely,Melissa ElamPartridge Inn, Cirio Collection by Hilton
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
29 May 2024 by Holly White, Hotel Management
Dear Mr. Dylan:Thank you for taking the time to provide feedback about your recent stay at The Partridge Inn. We deeply regret that your experience did not meet your expectations and that you felt it warranted a 2-star rating. Your satisfaction is our top priority, and we are genuinely sorry for any shortcomings you encountered.We would greatly appreciate it if you could provide us with more specific details regarding the issues you faced. This information will help us address them directly and ensure they are resolved for future guests. Whether it was related to our facilities, service, or any other aspect of your stay, your insights are invaluable to us.Please know that we are committed to continuous improvement and delivering a high-quality experience for all our guests. Thank you again for your feedback. We hope to have the chance to welcome you back in the future and provide you with a much more enjoyable experience.Sincerely,Holly WhiteGeneral ManagerThe Partridge Inn, Curio Collection by Hilton
by A verified traveler
Posted 5 May 2024
We had dead bugs in the shower area with little black flying bugs in the bathroom. There was a wedding party in the courtyard, loud, until 10 pm outside our window. Not a pleasant experience.
Comment from Hotel Management
6 May 2024 by Holly White, Hotel Management
I apologize for the less than satisfactory experience you encountered during your stay. Your feedback is truly valuable to us as it helps us identify areas for improvement. We take cleanliness and comfort seriously, and I assure you that I will address the issues you mentioned with our housekeeping team to ensure they are rectified promptly.Regarding the noise disturbance from the wedding party, I apologize for any inconvenience this caused. We strive to balance our guests' enjoyment with ensuring a peaceful environment for all. I will review our procedures to see how we can better manage such events to minimize disruption to our guests.We appreciate you bringing these matters to our attention, and I hope you'll consider giving us another chance to provide you with the excellent experience we aspire to deliver. Sincerely,Holly WhiteGeneral Manager
