Ratings based on 989 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
We were there for our young adult’s college graduation in Waterville. The room was fine, the bed was comfortable.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Diana,Thank you for choosing to stay at Best Western Plus Augusta Civic Center Inn while here for your child's graduation. Our goal is to provide fresh and clean accommodations to our guests, so we are happy we were successful in doing that for you. It was such a joy to host you and we hope you will be back soon. Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 3 Jun 2024
Easy access to highway.
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Edmund,It was a pleasure to welcome you as our guest at Best Western Plus Augusta Civic Center Inn. Thank you for highlighting our convenient highway access. We look forward to welcoming you back soon. Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 19 May 2024
It was convenient for visiting family and shopping
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Caroline, Thank you for sharing about your stay at The Best Western Plus Augusta Civic Center Inn. We are pleased to hear that you found our location convenient for all your needs. Thank you again for your kind review and we hope to welcome you back soon.Sincerely, Robert Minto, General Manager
by A verified traveler from Saint John
Posted 14 May 2024
Close to lots of stores and restaurants. Didn’t like that our room was as far from the front desk as possible on the second floor and two of us have difficulty with stairs and walking distances!
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Sandra, Thank you for sharing about your stay at The Best Western Plus Augusta Civic Center Inn. We are glad that you had an overall good stay and that you appreciated our location. However, we are sorry your room did not meet your expectations. On a future visit to the area, please reach out to us directly and we will do our best to ensure you have a comfortable and well-appointed room. Thank you and safe travels!Sincerely,Robert Minto,General Manager
by A verified traveler from Cincinnati
Posted 4 May 2024
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Christopher, Thank you for taking a moment to rate your experience. All of us at The Best Western Plus Augusta Civic Center Inn are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely, Robert Minto, General Manager
by A verified traveler from Taylor
Posted 4 May 2024
The worker in the breakfast area was AMAZING!
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Rachel,Thank you for staying with us at Best Western Plus Augusta Civic Center Inn. Your satisfaction is a reflection of the spirit of hospitality that our staff strives to provide each of our guests. We hope you will return soon for another enjoyable stay.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Thank you for the kind rating, John! We are glad you had a good time at Best Western Plus Augusta Civic Center Inn and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 21 Apr 2024
Excellent hotel!
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Tara,We are thrilled to read about your wonderful experience at Best Western Plus Augusta Civic Center Inn! We are delighted that you liked our hotel and had a great stay. We hope you are already planning your next visit with us.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Dear Murali,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Robert Minto,General Manager
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Sara, Hotel Management
Thank you for this review! We hope to see you again soon!
