Ratings based on 623 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 31 May 2024
Very clean quite just one thing no coffee pot in my room.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear guest,Thank you for staying with us at Baymont Inn & Suites Augusta West Hotel. We are delighted you could relax in our clean and quiet accommodations. Also, thank you for your suggestion regarding the coffee pot, as we always look for new ideas to enhance the guest experience. We appreciate your compliments and hope to welcome you again soon for another wonderful visit!
by A verified traveler
Posted 26 May 2024
The room had no soap in both pump bottles. We went to front desk and she was very helpful to give us a cup she had poured soap ftom a gallon container.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear guest,We appreciate your feedback, and we're glad we were able to provide you with soap. However, we apologize for any oversight about this in your room, and we'll speak with our housekeeping team about your comments. If you're in the area again, please come back to see us.
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 24 May 2024
N/a
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear guest,It was a pleasure having you join us recently; however, we sincerely regret to learn about your disappointment. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to reach out to us offline. Thank you for your review, and we hope to hear from you soon.
by A verified traveler
Posted 20 May 2024
It was very quiet. Barely seen any other guest. Room was clean. Bed was comfortable. Only problem within the room was the light and outlet over the bed didn't work on neither side.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear guest,Cleanliness and comfort are always found at Baymont Inn & Suites Augusta West Hotel, and we're happy our accommodations were perfect for your needs! Regarding your concerns, we apologize and will follow up and make corrections. The next time you visit, we hope to earn five stars!
by A verified traveler
Posted 19 May 2024
It was great
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Guest,Thank you for taking a moment to write a review. It is a pleasure to learn that you enjoyed your experience with us. Thank you for choosing to stay at Baymont Inn & Suites Augusta West Hotel, and we look forward to welcoming you back soon.
by A verified traveler
Posted 17 May 2024
The property is in very poor condition. It’s dirty smelly, carpet are not vacuumed or cleaned for ever. I will make sure everyone hears about it.
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear guest,We're sorry to hear that you didn't have a good time with us overall. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. Please consider giving us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 16 May 2024
It was ok!
Comment from Hotel Management
18 May 2024 by General Manager, Hotel Management
Dear guest,Thank you for choosing Baymont Inn & Suites Augusta West Hotel and sharing your feedback. Our team works hard to ensure our guests have a fabulous stay, and we are constantly working to improve. We are happy you enjoyed your stay and look forward to welcoming you back and impressing you further.
by A verified traveler
Posted 16 May 2024
