Ratings based on 3,242 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Manager, Hotel Management
Dear Mr. Michael,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 21 Apr 2024
The lady’s at the front desk were lovely,and very helpful.when we got up to our room there was paint missing on the walls,the toilet buttons only one worked to flush,missing cooking utensils,plates had chips out of them,there was no tea towels or dish washing soap to wash our dishes also the sink facet was super loose so wasn’t ideal to do any cleaning in the sink,there is stains on the carpets and yellow marks on the mattress that we slept on over all I probably wouldn’t bring my family back to stay,I highly recommend the vr on queen street though
Comment from Hotel Management
21 Apr 2024 by Manager, Hotel Management
Dear Ms. Tori,We wish to thank you for your valuable feedback. We are delighted to know that you liked our staff and their approach toward customer delight, we take pride in that. Please accept our sincere apology for all the inconvenience you have encountered. We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 19 Apr 2024
Stayed for a night with children, we were satisfied except couple of small issues which were resolved promptly.
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Dear Mr./Ms. Anurangi,We wish to thank you for your valuable feedback. We are delighted to know that you were satisfied with your stay with us.Please accept our sincere apology for any inconvenience you have encountered. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 18 Apr 2024
Easy access to the bus and shops.
Comment from Hotel Management
18 Apr 2024 by Manager, Hotel Management
Dear Ms. Donaire,We wish to thank you for your valuable feedback. We are delighted to know that you enjoyed the location of the hotel. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 14 Apr 2024
Will stay again when visiting Auckland again
Comment from Hotel Management
14 Apr 2024 by Manager, Hotel Management
Dear Ms. Cherise,We wish to thank you for your valuable feedback. We are delighted to know that you enjoyed your stay with us.I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 13 Apr 2024
I liked the location as it was close to a central bus stop. I did not like the bathroom which was unclean and had a strong smell of old urine.
Comment from Hotel Management
13 Apr 2024 by Manager, Hotel Management
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. Please accept our sincere apology for the cleanliness concern you have encountered. We have noted your concerns carefully and have taken appropriate actions to avoid such re-occurrence.I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 12 Apr 2024
Good help at service desk
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Dear Valued Guest,We wish to thank you for your valuable feedback. We are delighted to know that you liked our staff and their approach towards customer delight, we take pride in that. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 2 Apr 2024
The positive side of this hotel are the location and budget friendly.
However, the security is not good, drunk people will yelling on the 1st floor and beware if you are travel alone as me.
Staff is polite but they wont really pay attention to their guest. As there is no notice card given to show “do not disturb”, I inform the front desk personally that I dont need any staff to clean up my room during my stay. However, once I get back to my room, staff has still come inside to have the room service.
Comment from Hotel Management
4 Apr 2024 by Manager, Hotel Management
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed the location of the hotel. We appreciate all constructive comments, giving us a better idea of future improvements to our services. Please accept our sincere apology for all the inconvenience you have encountered.We have noted your concerns very carefully and have taken appropriate actions to avoid any such re-occurrence. I hope your trip back home was fine.We look forward to your next stay.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Dear Mr. Ryan,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Manager , Hotel Management
Dear Ms. Jody,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.
