Ratings based on 554 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Great location and our apartment was spacious with great views. Perfect for a family weekend away.
Comment from Hotel Management
13 Jun 2024 by The Sebel Quay West Auckland, Hotel Management
Dear Luke, Thank you for your wonderful feedback and perfect rating! We're delighted to hear that you enjoyed our great location and spacious apartment with great views. It's fantastic to know that our accommodations were perfect for your family weekend away! We look forward to welcoming you back for another memorable stay! Warm Regards,Mua-Nikki Leuila Assistant ManagerThe Sebel Quay West Auckland
by A verified traveler
Posted 8 Mar 2024
Really enjoyed our stay. Great views, the balcony was a surprise. Easy access to Queen Street shopping. Friendly staff.
Comment from Hotel Management
21 Mar 2024 by The Sebel Quay West Auckland, Hotel Management
Dear Michael Klapperich, Thank you so much for your excellent review! We're thrilled to hear that you really enjoyed your stay with us and that everything exceeded your expectations.It's fantastic to know that you appreciated the great views and were pleasantly surprised by the balcony. We're glad that our convenient location provided easy access to Queen Street shopping, and we're pleased that you found our staff to be friendly and accommodating.Your perfect rating means a lot to us, and we're delighted that we could contribute to a wonderful experience for you. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to welcome you back for another fantastic stay in the future!Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland
by A verified traveler
Posted 8 Mar 2024 on Hotels
Comment from Hotel Management
21 Mar 2024 by The Sebel Quay West Auckland, Hotel Management
Dear Michelle Guberina, Thank you for your feedback. We're sorry to hear that your experience with us was not as satisfactory as we would have hoped.We would appreciate any specific details or areas where we fell short, as this will help us to improve and provide a better experience for our guests in the future.If there's anything we can do to address your concerns or make it up to you, please don't hesitate to let us know. Your satisfaction is important to us, and we value your feedback.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a better experience in the future.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland
by A verified traveler
Posted 5 Mar 2024
Our first family trip, and we loved it, beautiful city and close by stores and restaurants..everything beautiful.
Comment from Hotel Management
5 Apr 2024 by Andrean, Hotel Management
Dear Ezra,Thank you for taking the time to share your feedback following your recent family trip with us. We genuinely appreciate your kind words, and we're thrilled to hear that you loved your stay and enjoyed exploring our beautiful city.We're delighted that you found our location convenient, with stores and restaurants nearby, and that everything was to your satisfaction. Providing a wonderful experience for our guests is our top priority, and we're glad we could contribute to your first family trip being a memorable one.Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager
by A verified traveler
Posted 1 Mar 2024
Very friendly staff & perfect location!!
Comment from Hotel Management
5 Apr 2024 by Andrean, Hotel Management
Dear Molly,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your kind words, and we're delighted to hear that you had a positive experience with our staff and found our location to be perfect.Providing friendly and attentive service to our guests is our top priority, and we're thrilled that our staff made a positive impression on you. Additionally, we're glad to know that our location suited your needs during your stay.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager
by A verified traveler
Posted 21 Feb 2024
The only reason I gave a 3 rating for property condition is that they are in the middle of renovations & therefore it's a bit of a mess but it is was a great place to stay & we will definitely do so again. Also a shout-out to Up cafe in the Sebel it was wonderful 👍 would definitely recommend 👍
Comment from Hotel Management
5 Apr 2024 by Andrean, Hotel Management
Dear Susan,Thank you for sharing your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a great experience with us.We apologize for any inconvenience caused by the ongoing renovations, and we appreciate your understanding during this time. We're pleased to know that despite the renovations, you still found our property to be a great place to stay, and we're delighted to hear that you plan to return in the future.Thank you for the shout-out to Up cafe in the Sebel. We're thrilled to hear that you had a wonderful experience there and that you would recommend it. Providing excellent amenities for our guests is important to us, and we're glad that Up cafe exceeded your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager
by A verified traveler
Posted 17 Feb 2024
Bathroom a bit tired. Needs a re-do
Comment from Hotel Management
5 Apr 2024 by Andrean, Hotel Management
Dear Davin,Thank you for taking the time to share your feedback following your recent stay with us. We genuinely appreciate your insights, and we're glad to hear that overall, you had a positive experience.We apologize for any inconvenience caused by the condition of the bathroom. Your feedback regarding the tiredness of the bathroom has been noted, and we will review it carefully as we plan for future renovations and improvements.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Andrean LimFront Office Manager
by A verified traveler
Posted 28 Jan 2024
We had a spacious apt, perfect for 3 adults and 2 children, and the kitchen was adequate.
Really friendly and helpful staff.
The hotel is being renovated - but that did not cause us any inconvenience at all
Comment from Hotel Management
21 Mar 2024 by The Sebel Quay West Auckland, Hotel Management
Dear Bevin Brett, Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience during your stay with us.It's great to know that you found your apartment spacious and perfect for your group, and that the kitchen met your needs. We're delighted that you found our staff to be friendly and helpful - providing excellent service is always our goal.We're also glad to hear that the ongoing renovations didn't cause any inconvenience for you. Your comfort and satisfaction are our top priorities, and we're pleased that we were able to ensure a seamless experience for you despite the renovations.Thank you for your perfect rating and for choosing to stay with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland
by A verified traveler
Posted 28 Jan 2024
Close to everything
Comment from Hotel Management
21 Mar 2024 by The Sebel Quay West Auckland, Hotel Management
Dear Jack Majopian, Thank you for your excellent review and perfect rating! We're thrilled to hear that you enjoyed your stay with us and that our location close to everything met your needs perfectly.Ensuring our guests have easy access to nearby attractions and amenities is important to us, and we're glad that you found our location convenient.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.Warm Regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Quay West Auckland
by A verified traveler
Posted 19 Jan 2024
My family enjoyed our stay in the spacious unit. The views of the Pacific Ocean and Auckland port was great. I would have given 5 stars, however both bathrooms had tiles with mildew, the fabric dining chairs had stains and carpet looked weathered. For the nightly rate of the room, I expected better room conditions. The room was outdated. Aside from this, we enjoyed our stay.
